Inherit Backup State button not operating on MacOS 27

[u/jayhawk2112]

I am experiencing an issue on a brand new MacOS 27 Mac - I've installed the latest Mac Backblaze client, and am following their instructions for inheriting the backup from my old Mac. When I got to settings, I see the button to Inherit, but clicking it does absolutely nothing.

Tried re-installing, restarting, etc, no dice. Curious if this issue has shown up for anyone else.

[u/Jim-From-Backblaze]

Hey I am sorry you got bitten by this new bug, there is a workaround that may get you moving in the meantime.

If the Inherit Backup State button does nothing, that usually means the bzbmenu process is not running correctly. If the following steps do not resolve the issue, reply to your existing support ticket with “Ask a person” so it gets routed to a human for follow-up.

But before that, try this:

1. In Finder, click Go > Go to Folder
2. Enter: /Library/Backblaze.bzpkg/bzbmenu.app
3. Double-click bzbmenu.app
4. Check whether the Backblaze icon appears in the menu bar
5. If it does, try Inherit Backup State again

If the menu icon still does not appear, open Terminal and run these one at a time:

sudo xattr -d com.apple.quarantine /Library/LaunchAgents/com.backblaze.bzbmenu.plist

sudo /bin/launchctl bootstrap gui/$(id -u) /Library/LaunchAgents/com.backblaze.bzbmenu.plist

Enter your Mac administrator password when prompted. Terminal will not display the password while you type it, which is normal.

After that, check the menu bar again and retry Inherit Backup State.

There was a change in macOS 27 that we’re in the process of integrating with, and the next client release is expected to include a fix for this behavior. Until then, this workaround may help, I’ve had success with it for some other users seeing the same issue, but I don’t want to promise it will work in every case.

Again, I am sorry that you got hit with this annoyance, rest assured we are working on it.

[u/jayhawk2112 → u/Jim-From-Backblaze]

Thanks for the reply! I have tried this and so far so good - I am able to begin the inheritance process once I manually started the menu item. Appreciate it and look forward to a more permanent fix.

[u/Jim-From-Backblaze → u/jayhawk2112]

Thanks for the follow-up, I am glad it worked.

If you experience any other issues please feel free to ping me.

If you would like, you can also respond to the existing ticket, ask for a human and let them know what you did, where you heard about it, and that it worked, that can be added to the internal notes. All data is good data for our engineers.

[u/Reasonable-Swan-6897 → u/Jim-From-Backblaze]

I dragged the bzbmenu.app into login items as well. I am surprised how long it is taking Backblaze to release a proper solution.

[u/TheRobertMale → u/Jim-From-Backblaze]

Still buggy on the new Beta version :(

[u/Jim-From-Backblaze → u/TheRobertMale]

Hi,

If you have an existing ticket on this and are on th newest released beta, please respond back to that ticket with your experience and logs so the engineers can get access right away.

[u/TheRobertMale → u/Jim-From-Backblaze]

Sure thing, haven’t seen it lately because I did an uninstall then didn’t install the Beta over the non Beta version. If that makes sense. I just went to the Beta version but having issues with inheriting so I’ve sent over the logs to your team.

[u/TheRobertMale → u/TheRobertMale]

Spoken too soon, went to change backup from only when I click, to continuous and it disappeared or when I went to click inherit or when I tried pressing allow network tests off. The button only works when the menu bar icon shows.

[u/TheRobertMale → u/TheRobertMale]

When I follow your steps above I’m able to get the menu bar icon bar following the bzbmenu shortcut however. Although getting a lot of permission issues. Any fix for those because I have location services on, full disk access etc and firewall is only the built in Mac one.

[u/Jim-From-Backblaze → u/TheRobertMale]

Are you on the newest beta that was released on Friday afternoon?

[u/TheRobertMale → u/Jim-From-Backblaze]

Yes that’s right, hopefully my logs will help that I’ve sent. Hopefully they’ve gone though ok and worked.

[u/TheRobertMale → u/Jim-From-Backblaze]

I’m on support but not getting much luck. Just being told to open Spotlight on Mac, press Backblaze and click settings then inherit button and told to show menu bar screenshot. I’ve paid ££££ over the years as you know. I was told logs were not sent through. I can get bzbmenu to bring up the menu bar icon again but inheriting gets stuck at unsuccessful.

[u/Jim-From-Backblaze → u/TheRobertMale]

Can you please send me your ticket number so I can take a look?

In the meantime, please stick to the troubleshooting steps provided by the Support technician handling your case. You’re welcome to reference anything I’ve posted here and ask them whether a particular step is appropriate, but please do not uninstall, reinstall, update, or make other changes outside of what they’re asking you to do.

With issues like this, changing the installation or configuration while Support is actively troubleshooting can alter the state they’re trying to diagnose and make it much harder to determine what is actually happening. Our troubleshooting guidance varies depending on the specific failure, so the safest path is to keep one technician working from one known state rather than trying several fixes at once.

Send me the ticket number and I’ll review what’s been happening on that side.

[u/TheRobertMale → u/Jim-From-Backblaze]

Just dropped you a message. Many thanks, Robert