Posting this on behalf of a friend who is an international master’s student (and visually impaired) starting their studies at a University in NRW. They were recently assigned a 2-room apartment by the Studierendenwerk, intended for them and an accompanying person.
The issue is that when my friend asked about the apartment details via email prior to moving in, they were told by the caretaker that all living rooms (except the kitchen) are completely unfurnished—no beds, mattresses, desks, wardrobes, or storage furniture whatsoever.
Before signing the contract, they were never explicitly informed about this. In fact, the general housing regulations mention things like "airing the mattress," and the Studierendenwerk website describes their accommodations as "well-equipped" and "designed to meet students' needs" so they can focus on their studies. Naturally, this led to the reasonable assumption that basic furniture would be provided.
Furthermore, getting the housing provider confirmation (Wohnungsgeberbescheid) for the accompanying person was already a struggle during the initial application process.
Since the housing office contact person is currently out of the office until late September, an email has already been sent to their colleague detailing the situation.
For anyone familiar with German tenancy laws or student housing (Studierendenwerk):
Can a student housing provider hand over a completely empty apartment without explicitly stating "unfurnished" in the lease or prior communication, especially when their official materials imply a furnished setup (mentioning mattresses/good equipment)?
What are the best next steps if the Studierendenwerk refuses to provide basic furniture or claims it's normal?
Any advice or similar experiences would be greatly appreciated
