r/TVRepair • u/hopingtogetanupvote • 3h ago
VIZIO 55-inch Mini LED Quantum [Model No.: VQM55C-1004]: bright patches at top of screen. Backlight bleed or screen separation?
I have a VIZIO 55-inch Mini LED Quantum TV with a white glow in a couple of spots along the top edge. It’s mainly noticeable during dark scenes or in the black bars when watching movies.
I’ve attached photos showing what I mean. There are some room reflections in the photos, but those top-edge patches are visible in person too.
I’ve already contacted Vizio customer service and sent them the pictures. They’re calling it “screen separation” and are considering a refund.
In contrast to the service rep, to me, it looks more like backlight bleed than separation, although I’m not sure. Since this is a Mini LED TV, I expected that to be a less common issue.
If Vizio approves the refund, my understanding is that they’ll have me dispose of the TV rather than return it. Before throwing it away, I’d like to see whether I can fix it. I haven’t opened it or attempted any physical repairs while the refund is still being considered.
Since it would otherwise be junked, I'm open to suggestions. Is there a realistic DIY fix? I’m wondering whether the issue could be caused by that portion of the screen being pressed in too far or whether it needs less pressure to allow it to move outward. Should I try gently pushing it in, or would using something like a credit card to pull it outward make more sense? I cannot find any documentation online about opening it up and fiddling around.