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I genuinely don't understand how Flipkart thinks this is acceptable customer service.

I ordered a Motorola Motobook 60 Pro worth ₹73,743 on October 8. I paid upfront, and Flipkart promised delivery by October 10. What followed was an absolute circus.

Here's the experience:

October 10: My laptop was marked Out for Delivery, with delivery promised by 11 PM.

At around 10:30 PM, I called the delivery executive. He casually told me he wasn't going to deliver it that night and would come the next day.

Within FIVE MINUTES, I received a WhatsApp message claiming that I had requested the rescheduling. Excuse me? I was the one calling to ask where my laptop was!

Over the next few days, the delivery date kept getting pushed. Customer care was absolutely useless. I asked for the delivery hub details because I urgently needed the laptop for work. They wouldn't provide the hub manager's contact details, and the delivery executive wouldn't answer his calls.

Then Flipkart proudly displayed “PRIORITISED — WILL BE DELIVERED WITHIN 48 HOURS.” The delivery date was pushed to October 15 anyway.

And what was the final solution? I had to travel to the delivery hub myself and collect the laptop on October 14, despite customer care discouraging me from doing so.

The cherry on top? At the hub, I photographed what appeared to be their internal shipment-tracking console. It showed “NON PRIORITY”, while the Flipkart app was telling me my order had been prioritised.

So which one is it, Flipkart? Is my order prioritised, or are you just displaying reassuring messages to keep customers quiet?

I paid ₹73,743 upfront. I followed the process. I contacted support. I waited through multiple delivery commitments. I even had to spend my own time travelling to the hub to do what your delivery service was supposed to do.

And when I asked for compensation? Flat refusal.

This isn't about expecting the world to revolve around me. It's about paying a substantial amount for a product, being given delivery commitments that aren't met, and potentially having the delay incorrectly recorded as something I requested.

I've already filed a grievance with the National Consumer Helpline. I'm considering taking the matter further.

Questions for the community:

Has anyone successfully obtained compensation from Flipkart for this kind of delivery fiasco?

Is slapping a ₹10,000 compensation reasonable in these circumstances?

Should I proceed through e-Jagriti if Flipkart continues refusing to address the complaint?

Has anyone else experienced a delivery being marked as customer-requested when they never requested it?

Flipkart, if you're reading this: delivering a prepaid laptop shouldn't require this much chasing, repeated calls, a consumer grievance, and a personal trip to your delivery hub.

Stop calling orders “prioritised” if your own shipment records suggest otherwise. Customers deserve honest updates, accountability, and a delivery service that actually delivers.

I usually avoid shopping on Flipkart due to bad past experiences and countless negative stories from other buyers. I strongly prefer Amazon and stick to it with my Prime membership and Amazon Pay credit card.

However, during the recent CRED Coin Rush, Flipkart gift cards were going for a 20% discount, so I bought a few. That’s where the trap started.

I needed a trimmer and decided to put those gift cards to use instead of ordering from Amazon. On October 6, I ordered a Winston Trimmer for ₹800, plus a ₹26 "Protect Promise Fee," bringing the total to ₹826.

The package was delivered on October 9 while I was at the office, so I asked my landlord to accept it. The outer plastic packaging was completely intact, and the inner box was sealed with official-looking Winston tape. However, when I opened it, I was shocked to find hair all over the inside of the box—and instead of a new Winston trimmer, there was a broken, heavily used Philips trimmer inside.

I immediately uploaded photos of the mess to both the product review section and a return request. Right after, I went to Amazon to order the exact same trimmer and realized its actual selling price is just ₹650.

Meanwhile, Flipkart quietly cancelled my return request on their own and blocked me from raising a new one. It took multiple posts calling them out on X (Twitter) before their support team finally responded and reopened the return window. Five days later, the pickup agent showed up, told me flat out that Flipkart wasn't honoring the return, and cancelled my request for the second time.

At this point, it isn’t even about the money—it’s about the shady tactics being used by the platform. Here is how they are actively misleading customers:

1. Inflated Pricing: The trimmer was listed at ₹800 on Flipkart compared to ₹650 on Amazon. While price differences are normal, paying a premium only to receive a used, swapped item is unacceptable.

2. Useless "Protect Promise Fee": They charge an extra ₹26 in the name of buyer protection, yet leave you stranded with zero support when something actually goes wrong.

3. Hiding Critical Reviews: Every single negative review I submitted with photo proof is still stuck in "Pending" and has never been published. You simply cannot trust product ratings on their platform anymore.

4. A Broken Return Process: Their return system is completely unreliable. Between backend cancellations and pickup agents refusing to take the item, they wear you down until you give up. Several of my friends have faced this exact same issue with clothing orders recently.

I honestly wish Flipkart the same fate as Byju's and Snapdeal. Stay safe out there, guys, and think twice before ordering from them. I am considering to opt for Alternative products which are exclusively available at Flipkart.. But can't trust flipkart again for expensive products.

I ordered a laptop worth ₹1.37 lakh from Flipkart, but I later cancelled the order. According to Flipkart, my refund was supposed to be credited to my bank account by 12 October 2026.

Today is 19 October, and I still haven't received a single rupee.

The most frustrating part is that Flipkart marked the refund as "Completed" on 12 October itself, but the money has not reached my bank account.

Here's what has happened so far:

• 12 October: Flipkart marked my refund as completed.

• 12–19 October: No refund has been credited to my bank account.

•Multiple calls to customer care: Flipkart keeps providing me with a refund reference number verbally.

•Contacted my bank: The bank says the reference number provided by Flipkart does not exist in their system.

Asked Flipkart for written proof: They are not providing the reference number through SMS or email. I am only being told the number verbally.

Flipkart's current response: They are telling me to contact my bank because, according to them, their job is done.

I'm honestly fed up with this situation. We're talking about ₹1.37 lakh, which is a substantial amount of money. I shouldn't have to keep going back and forth between Flipkart and my bank when neither side is providing a clear resolution.

If Flipkart claims that the refund has been processed, why can't they provide verifiable proof of the transaction? And if the bank cannot find the reference number, how am I supposed to track the money?

I need advice from people who have faced a similar situation:

•Has anyone experienced a Flipkart refund marked as completed when the money never actually reached their bank account?

•Is there a way to obtain an official refund transaction reference number or written confirmation from Flipkart?

•What should I do if Flipkart keeps redirecting me to the bank while the bank says the reference number doesn't exist?

•Has anyone successfully resolved a similar high-value refund issue through the National Consumer Helpline, a bank grievance officer, or the RBI Ombudsman?

I've already raised complaints and am trying to get this resolved, but I'm getting nowhere with customer support.

Seven days have passed since the refund was marked as completed, and I'm still chasing ₹1.37 lakh with no verifiable transaction details.

Any genuine advice or similar experiences would be appreciated.

WTF, are they high on something? I waited an entire week, only for them to cancel my order. Such incompetent scumbags have completely wasted my time over something so simple!

Orderd a portable vaccum cleaner and it arrived before time without any damages to the outer box.

It was an Open Box delivery and I checked up on the unit properly and I also made sure to count all the accessories but I didn't pay attention that one of them seemed to have been damaged possibly due to friction and pressure by other components.

I decided to file for a replacement on the very same day but only the return option was available. I decided to keep it as I got a sweet deal and the main item was new and in pristine condition. Still I decided to check up again 1 day later and this time replacement was available.

The seller didn't want to involve himself with the hassle of pickup and another delivery not to mention how the product will have to be repackaged with the brand's original seal so he offered me a decent giftcard vouncher of ₹509 or the option to just return. I decided to get the cash.

Now extra replacement accesories for this vacuum are available for pretty cheap and I get to choose whether I want to invest in those or just save my money.

Also want to mention the seller this time was OmniTechRetail and I appreciate their resolve.

Today 20th October and No update

Help not fucking crazy and shit.

I tried hard to get with customer service support but since my order from 16th everyday showing will by pm,

Flipkart on time is Scam and fasle. You can't even connect with them

17 ko parcel ana tha , ajj 20 hogya delivery nhi Kia

Upar product ke niche likhe buy now Tommorow delivery,

+ 150₹ protection charge 🫡

Amazon card pe discount nhi deta warna flipkart ko lat mar deta

Going to own a new Macbook air m5 and came across this listing on flipkart out of curiosity I checked about seller and pricing details otherwise going to buy this.

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Just wanted to raise awareness so other buyers can double-check their orders.

I ordered a keyboard skin from Flipkart and paid ₹306 for it. However, when the product arrived, the invoice included in the package clearly mentioned the total price as ₹205.

That's a difference of ₹101.

I've raised this issue with Flipkart support to understand why I was charged more than the amount mentioned on the invoice.

A small request to everyone: Check the invoice that comes with your products and compare it with the amount you actually paid. These small discrepancies can easily go unnoticed.

Has anyone else experienced something similar with Flipkart? I'd like to know how it was resolved.

i wanna find out the ekart hub location so i can go pickup my order (latest is chirodihub)

I got a message yesterday morning about a open box

Delivery of boat air pods with a COD marked order of 841rs today . But I have never ordered or Used this app before and im so confused on how to cancel it? Because when I logged into flip cart now there's no orders registered. Is this even the official flipcart WhatsApp?? Anyone know how to proceed besides refusing the calls and order.

Anyone who knows exact coordinates/ valid contact no. Of the hub, My order is delayed every other day. Want to go and pick it up.

I've used the same cleanser before , so i thought let's order it from Minutes since there was a good offer on it. Got it delivered and took it to the washroom to use it. It's just water I swear, the cleanser is supposed to be a little dense and it also gives foam on the face, this does not to any one of it.

Tried to return immediately but they're refusing to take the return. I hate them now, never gonna order from Flipkart again.

I was expecting this tab to be delivered on 14th October. Waited till 2 PM and called the delivery agent, who told me he would arrive in a few minutes. I followed up again at 4 PM and then at 8 PM. He clearly had my order in his vehicle, but never delivered it that day.

The next morning, I called him to ask for his location and went to pick it up myself. When he took the package out of his mini truck, the outer Flipkart box was already torn. That immediately made me suspicious, but I figured as long as the brand packaging inside was intact, it wouldn't be an issue since I just wanted to get my tab.

He then started the Open Box Delivery process in a hurry. He quickly cut one of the original seals in front of me, but by that point, I had already spotted that the other original seal was already broken. On the opposite corners of the box, there was also a random, shiny pink holographic sticker seal with zero Moto branding—the kind of aftermarket seal anyone can buy and slap on. It really felt like he was rushing to break that remaining seal specifically to mask that the other one was already sliced open.

When I called him out, he actually admitted the original seal was already broken, casually offering the excuse that "offline shops do this to show products to customers."

Unfortunately, this Moto Pad 70 Pro wasn't available on Amazon. I know the Lenovo IdeaPad Pro Gen 2 is practically the exact same tablet under the hood and was available on Amazon with an SBI card discount, but since I don't own an SBI card, I couldn't avail that offer and had to order from Flipkart instead.

I stopped him right there and outright refused to take delivery. Why should I pay full price for a brand-new device only to accept what looks like an opened display unit or a tampered return resealed with shiny stickers? I simply didn't want to live with the constant doubt and anxiety of using a potentially used or compromised device. Damaged transit packaging is one thing, but an already-broken factory seal paired with aftermarket holographic tape is completely unacceptable. To top it all off, rejecting it meant I missed out on the sale deal entirely, along with wasting two full days over this shady experience.

So my order got delayed. Again. And again.

After getting the standard, useless template replies from customer support ("Your order is out for delivery / will be delivered by tomorrow"), I finally lost it. I decided to visit the local delivery hub myself.

Look at the situation of this hub, how parcels are placed.

To my absolute shock, when I got there, it was complete chaos with packages piled up everywhere. Since customer care was zero help, I literally had to walk in and search through the mountain of boxes to find my own parcel.

Want to give a quick shoutout to the delivery guys at the hub, though—they were actually decent and tried to help once I was there. But Flipkart support as a whole is completely pathetic.

Attaching the video proof below of how orders are handled. Never ordering anything high-value from Flipkart again.

I ordered a controller for myself and it was supposed to be delivered the next day which is the 17th of october. there was a delay. i ignored it and it was supposed to be delivered on the 18th. it is the 20th of october right now. when i click the "see all updates" button, i see that it reached the flipkart facility on the 17th in the afternoon and it hasn't moved since then for the past 3 days. every time i speak to flipkart customer service, they always say it will be delivered the next day, the next day, the next day, the next day, every single fucking time. i could have ordered this on amazon but the delivery date was 1 week. i ordered from flipkart because it was a next-day delivery. the customer service is not giving me a proper solution to this. they are always saying it will be delivered the next day every single fucking time. it is frustrating. my money is on hold and i haven't received the product.

Asked Flipkart support if they were human after getting repetitive canned answers. They insisted they were a real person and started the chat with like Hi my name is mangal.

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₹29 payment handling fee + ₹10 platform fee + ₹1 construct fee? Seriously, Flipkart? 🤦‍♂️

Why am I paying a payment handling fee even for Cash on Delivery? What exactly is this ₹1 construct fee for?

Stop adding confusing extra charges and be transparent with customers. If these fees are mandatory, include them in the product price instead of surprising us at checkout!

What nonsense!!

Flipkart has been delaying my orders. At this point they're already giving me answers from the future. 20th is tomorrow and they say it could not be completed wtf. Does someone know what to do? I've talked to their support team 10+ times now.