r/Insurance • • Apr 20 '26

Home Insurance I received a subrogation demand from my neighbor's insurance

Hi Colleagues,

I bought a condo in July of 2025. Two days after signing, my contractor found a water leak which damaged my neighbor's apartment. Old post: https://www.reddit.com/r/Insurance/comments/1mccink/neighbor_is_claiming_water_damage_from_leak_on/

I did not live at that apartment at the time. I also don't consider that I was negligent, because we stopped the leak immediately and notified the building manager. And most likely, this leak had been running before while the other owner lived here. Since the damage is too big to have happened after I signed.

Also, I have home owner's insurance. I am covered for liabilities up to USD 300,000.

Last week, I received a subrogation demand for $36,000! This came from the neighbor's insurance company.

What do you recommend?

  1. Send the claim immediately to my insurance company?
  2. Hire a lawyer?
  3. ???

And if I contact my insurance, should I file a claim? Should I explain what I shared above? (I was not negligent and most likely the leak started with the previous owner.)

Please, save my assets! I cannot afford $36,000!

29 Upvotes

81 comments sorted by

53

u/GuvnaBruce HO/Auto Liability 14 years Apr 21 '26

1 - yes

2 - probably not necessary

3 - let the insurance handle it

4

u/info_swap Apr 21 '26

Thanks!

Someone informed before that I am not negligent so my insurance may refuse to pay.

Do I need a professional to file this claim correctly?

I don't want to be on the hook for 36k!

39

u/skyharborbj Apr 21 '26

Someone informed before that I am not negligent so my insurance may refuse to pay.

If they refuse to pay and you are sued, they have a duty to defend you and pay any judgment up to the policy limits.

Do I need a professional to file this claim correctly?

You already have a professional. Your insurance company is your professional. You hired them when you bought the policy. This is exactly what liability insurance is designed to cover.

I don't want to be on the hook for 36k!

You aren't and won't be. You're insured for much more than that. Don't worry about it. Contact your insurance company, cooperate fully with them. Treat them as if they were a lawyer that you were paying for. This is by no means their first rodeo.

5

u/info_swap Apr 21 '26

Thanks!

First time I deal with this. And I was concerned my insurance would reject this.

I will file a claim this week.

10

u/Rooooben Apr 21 '26

If your insurance determines it’s not your fault, that’s a good thing! The previous homeowner had insurance, and you can retroactively file claims against their insurance for losses that occurred while it was in force. The insurance companies will work together to figure it out and one will pay eventually. Since your coverage is more than what they are asking for it won’t be you personally.

11

u/Wihomebrewer Apr 21 '26

No claim to file. Do not say claim. Tell them you received a demand letter that you need them to take care of. It is not a claim on your policy to receive defense for another party seeking legal settlement.

3

u/info_swap Apr 21 '26

This is very helpful!

3

u/Boomer_Madness P&C Apr 21 '26

It is a claim though lol regardless of how you word it it is a liability claim against your policy that if you were not negligent will be denied or if you are found negligent will be settled. There must be a claim in order for the company to defend you lol like they are just wrong.

1

u/info_swap Apr 21 '26

My insurance is asking me if I admit liability. I am saying no. Should I deny liability?

3

u/Boomer_Madness P&C Apr 21 '26

yes deny liability. they are just asking if they should fight this for you

0

u/Vegetable_Visual7148 Apr 21 '26

I’m just driving home the point to not say the word claim as well. Do not say claim at all.

1

u/info_swap Apr 21 '26

I insisted on not saying claim. But the agent insisted that this is a claim.

-1

u/PulsingQuasar Apr 21 '26

Seriously don't mention the word claim.

1

u/info_swap Apr 21 '26

I insisted on not saying claim. But the agent insisted that this is a claim.

1

u/info_swap Apr 21 '26

My insurance wants me to file a claim.

My insurance is asking me if I admit liability. I am saying no. Should I deny liability?

1

u/skyharborbj Apr 22 '26

You can say that you received a demand for subrogation. Whether you mention the word "claim" or not makes no difference.

Your insurance company will open a claim s soon as you let them know that you received a subrogation demand. It's how they handle these things.

7

u/GuvnaBruce HO/Auto Liability 14 years Apr 21 '26

What this "someone" a person you talked to at your insurance company? Because if not, I would say that they probably do not know. All that matters is what your insurance says.

1

u/info_swap Apr 21 '26

Another redditor here who seemed to know about tort law.

I don't want to botch the claim. Is this as simple as giving my insurance company the document from the suboragation demand?

14

u/fromhelley Apr 21 '26

Yes! Its that simple. If the insurance feels you are liable (you're likely not), they will pay. If they feel you aren't, they will likely decline.

If you get sued, they will provide a lawyer. If you lose, they will pay!

Dont stress, just file the claim. Relax, and go about your life. You just bought a condo! You have better things to do than worry about this!

1

u/info_swap Apr 21 '26

Thank you!

2

u/GuvnaBruce HO/Auto Liability 14 years Apr 21 '26

Yes.. It is that simple.

2

u/sexistherapy Apr 21 '26

Refusing to pay would mean you are not at fault, it also would mean Insurance would havr a duty to defend you.

2

u/insuranceguynyc Apr 21 '26

You just got the answer to let your insurance handle it. You do not need a "professional" to call your insurance company and open a claim.

5

u/Wihomebrewer Apr 21 '26

There’s no claim to file. Provide the information to the insurance company and let them deal with it. It’s that simple. It’s there job to defend liability claims.

1

u/homeboycartel2 Apr 21 '26

He is filing a claim against his liability insurance. Not sure where you’re concluding there is no claim to file here. And also saying they defend liability claims????

2

u/Interesting_Mouse789 Apr 21 '26

Dead on. OP's insurance company won't do anything until a claim is filed. Period. It's how these things are tracked. If he's found negligent, the claim pays out. Not responsible, the claim is closed without payment almost as if it never happened.

3

u/Boomer_Madness P&C Apr 21 '26

It's a claim either way.

1

u/info_swap Apr 21 '26

I read conflicting arguments.

My insurance insisted that I file a claim. Or else, how can they help me?

2

u/Interesting_Mouse789 Apr 21 '26

You need to file a claim. The claim will be assigned to an adjuster who is 100% on your side. They'll evaluate the situation and figure out if you're responsible. If you are, they'll pay. If you aren't, they'll send the other party legal communication that they're denying the claim and the case will be closed.

-8

u/FrostingSuper9941 Apr 21 '26

You don't need to be negligent for you to responsible. Why do you think it matters? Something in your condo unit caused damage to another unit. Should those owners be responsible for your plumbing problems?

8

u/DemonDeac Apr 21 '26

That’s not how it works at all. I hope you don’t work in insurance.

-7

u/FrostingSuper9941 Apr 21 '26

I definitely do and you don't need to be negligent to be held financially responsible. Look it up or call your insurance company and ask.

8

u/Longjumping-Elk-6118 Apr 21 '26

You absolutely have to be negligent to be liable. Do you think if your tree gets blown over by wind you are liable?

3

u/DemonDeac Apr 21 '26

I’d rather have you give me an example, and I’ll either tell you how you’re wrong or the example you give has nothing to do with the situation being discussed.

3

u/SAA_28 Apr 21 '26

This is a terrible take. 20 years of claims handling in Florida and not once has an insurance carrier for an accidental leak ever subrogated against the homeowner where an accidental leak occurred. They might go after a installer of a water heater that failed or maybe a prematurely failed plumbing install and go against the plumbers insurance, but never against the homeowner. If you're in insurance, I pray that you're not in claims.

1

u/info_swap Apr 21 '26

Thanks! I was a reinsurance broker for a few years.

If I am not actually liable (no negligence), why is the neighbor's insurance sending me a subrogation demand?

Just to see if it sticks?

-1

u/homeboycartel2 Apr 21 '26

This ain’t Florida. Happens a lot in California. There may be CCrs in play precluding intra-owner subrogation

1

u/Boomer_Madness P&C Apr 21 '26

CC&Rs don't overrule the insurance contract

5

u/FaultRealistic9344 Apr 21 '26

Let your insurance handle it. If they deny the claim and you are sued, they will provide you with an attorney who will either settle the claim or represent you in court. And id you lose in court, they will lay the damages up to your policy limit. They will also know whether or not to bring the previous home owner and their insurance company into it.

1

u/info_swap Apr 21 '26

My insurance is asking me if I admit liability. I am saying no. Should I deny liability?

2

u/ProInsureAcademy Apr 21 '26

I would tell them: “I am denying liability. At the time the water leak was discovered I was only the owner for two days and had not resided at the property. The leak appeared to have been pre-existing and it seems that it started while prior owner First Last name owned the property.”

8

u/boo_sommelier Apr 21 '26

The subrogation department is probably too lazy to find the prior owner. Maybe you can provide them that information and documentation, they may give you a break. Otherwise, you'll have to involve your insurance.

2

u/Altruistic_camel-toe Apr 22 '26

NO NOPE, once you buy the property, you inherit all the problems that comes along with it unless otherwise specified in the contract. Most contracts call for “as is where it is” to say that there is no implied warranty. Period.

0

u/boo_sommelier Apr 23 '26

Not really. HO policies cover Loss Dates and unknown can't normally be transferred by a contract. It appears this situation existed for some time as was the damage caused. There should be more than one carrier looking at this for both coverage and liability.

1

u/Altruistic_camel-toe Apr 24 '26

AS IS WHERE IT IS. No implied warranty. Period.

1

u/FrostingSuper9941 Apr 21 '26

How would they go after the previous owner when the damage happened when Op was the owner.

2

u/homeboycartel2 Apr 21 '26

Depends on the origin of the leak and who owned then. If op paid for it, cross complaining against prior owner seems dubious.

1

u/boo_sommelier Apr 23 '26

Policies cover Loss Dates.

1

u/info_swap Apr 21 '26

Can I insist that it was the previous owner?

12

u/Rail1971 Apr 21 '26 edited Apr 21 '26

Your insurance company has a duty to defend you on liability claims, also they will not want to pay for something that occurred before you moved in and their coverage began and for which you are not liable. They have the expertise, let them do their job defending you.

3

u/info_swap Apr 21 '26

Is this as simple as giving my insurance company the document from the suboragation demand?

5

u/Rail1971 Apr 21 '26

Pretty much, as a start. They'll probably ultimately want photos of the leak area before the fix if you have them, and after the fix (now). Also, if you had it fixed professionally, a copy of the invoice from the professional that fixed it. You are helping them providing evidence they can use to build a legal case to prove (1) the damage was pre-existing to your occupancy and (2) you acted in a timely manner to fix it once you had notice of the condition.

1

u/info_swap Apr 21 '26

My insurance is asking me if I admit liability. I am saying no. Should I deny liability?

2

u/boo_sommelier Apr 23 '26

This sounds crazy. If your company wants to pay the claim, they don't need your permission. For you to owe the claim, it must be shown or proven that you are negligent. The first question is "what did you do wrong?"

1

u/info_swap Apr 23 '26

When I filed the claim, my insurance asked me "do you admit liability?"

I said no. I was not negligent.

Thanks!

1

u/Rail1971 Apr 21 '26

First, who at the insurance company is asking? Your agent or the adjuster? If it is the agent, just tell them you'll be dealing with the claims department in the matter from here on out. If it is the adjuster, don't give them a flat yes or no answer. Discuss the total circumstances with the adjuster and tell them you don't think you are liable because the condition was there before you took possession, but are not sure. Determining liability in the end is a legal evaluation and they are the experts in tort law, not you.

4

u/skyharborbj Apr 21 '26

Yes. They will probably want a recorded statement and possibly pictures. Cooperate fully with them, they're essentially your lawyer.

1

u/info_swap Apr 21 '26

My insurance is asking me if I admit liability. I am saying no. Should I deny liability?

2

u/skyharborbj Apr 22 '26

Yes, you should deny liability. This is simply telling them that it wasn't your fault.

If you knew that it was leaking and ignored it, then you would admit liability.

1

u/info_swap Apr 22 '26

Thanks. I am denying liability.

2

u/skyharborbj Apr 22 '26

This is what you should do. Your insurance company will reply to the subrogation demand and tell them they won't pay because you're not liable.

Your neighbor's insurance will either dig deeper and subrogate against the previous owner or contest the denial. If they go against the previous owner, you're done. If they contest the denial, your insurance company will fight it for you, either in arbitration or by defending you if you're sued.

In either case you won't be out-of-pocket.

5

u/FrostingSuper9941 Apr 21 '26

You can. Have fun proving it.

3

u/hotantipasta Apr 21 '26

File a claim with your insurance and let them sort it out.

2

u/insuranceguynyc Apr 21 '26

Send everything to your homeowners insurance company and let them handle it. Trust me, it ain't their first rodeo.

2

u/SeekingARespite Apr 24 '26

First off, read your condo association bylaws. It's not uncommon for that to dictate what can or cannot be subrogated. Start there every time.

Then once you know whether and how your condo association bylaws effect the neighbors legal rights against you, then you can make a better informed decision. It's not uncommon to have non subrogation provisions if the neighbor had insurance. But no one including your own insurance can defend you on that if they don't know the provisions, and many carriers are too lazy to even ask for this info.

1

u/info_swap Apr 27 '26

Thanks. This is very helpful.

I will research the condo documents.

1

u/Rustyinsac Apr 21 '26

When you bought the codo had it had an inspection, and were there any real estate disclosures?

2

u/1AlertAsparagus Apr 21 '26

They are probably hitting the former owner too. They will try everybody, see what sticks.

1

u/[deleted] May 06 '26

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1

u/[deleted] Aug 20 '26

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1

u/[deleted] Aug 20 '26

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1

u/JTUSAJT Apr 21 '26

Did you have a home inspection before buying? If so, your insurance may go after them. Let your insurance handle this.

1

u/info_swap Apr 21 '26 edited Apr 21 '26

Yes, I had a home inspection. They did not catch this.