r/Renault • u/Mysterious_Log_2308 • 1h ago
2021 Megane Sport Tourer E-Tech PHEV – "Refuelling fault", fuel flap won't open in cold weather
Hi all, I'm hoping someone has run into this one.
Car: Renault Megane Sport Tourer E-Tech Plug-in Hybrid, 2021, approx. 147,000 km
Symptoms:
The dash shows "Refuelling fault – See owner's manual" (Finnish: "Tankkausvirhe") with the service wrench light on.
The fuel flap won't open, so I can't refuel.
Otherwise the car drives completely normally, in both EV and hybrid mode.
What I've found so far:
If I disconnect the 12V battery for a moment, the fault clears and the flap opens normally.
It only happens once the weather gets colder. There were no issues all summer.
As far as I know, the PHEV has a pressurised fuel tank that has to depressurise before the flap unlocks. My suspects are the flap lock actuator, the tank depressurisation valve or the pressure sensor sticking or misreading in the cold.
Questions:
Has anyone had the same fault, and what part actually fixed it?
Is there a known Renault technical bulletin or software update for this?
Is there a manual/emergency release for the fuel flap, so I don't have to disconnect the battery every time?
Should I go straight to a Renault dealer, or can a good independent garage diagnose this?
Thanks in advance for any tips! 🙏