I called Rogers on 29th September to cancel both my internet and my phone plan as I moved out of the country, I scheduled the cancel for a 11th October, before I would be charged again for the next month.

I then just recently got a text where it's saying I owe them money, and I am being charged for my phone plan which wasn't even cancelled.

I was on the phone originally to Rogers for ages, the guy put me in hold for literally 30 mins to cancel my plans but he didn't even cancel my phone plan.

I disputed the bill and they have just now rejected my claim. They say they record their calls so I'm wondering now how I can escalate so that they listen to the call recording, clearly the man I called didn't do his job.

Also mini rant on the side but I also got a good will reversal credit for my internet plan which was actually cancelled, which I think is bullshit, we definitely were not told about any promotion where we have to stay with Rogers for a certain time otherwise we have to give back the credit. I specifically remember for each of our plans the rep said there would be no charge whenever we cancel our plans. Now we have to pay 100 bucks for that!

After ordering a new device i receive the new order confirmation and see the order being prepared in the app.
I miss a call from a 416 area code that leaves a voicemail to call Rogers Fraud department to verify order. I call back, transferred to live agent but eventually asked to leave a message, so i did. Get another call from same number same message, returned call again had to leave a voicemail again.
Called and called can’t get through to a live agent so called Rogers customer service, not Fraud.
Back and forth on hold only to find out my initial order has to be cancelled because they tried twice and couldn’t reach me to verify the order.
My phone settings send numbers not in my contacts to my voicemail so because of that I couldn’t answer their calls and the callback is not very responsive, hence the two try policy leads to cancellation.
Rather than changing my phone settings i added their incoming number to contacts to maybe be able to answer their calls in a more timely manner.
Btw, self order on app no $40 activation fee, re-order by phone $40 activation fee.
IMO a loyal 3 line customer not answering a call shouldn’t cost me $40. and delay my order.
My fault or
poor policy or
thank the despicable new age scammer’s fraudulent behaviour?

@Rogers

How does a simple plan change turn into this much frustration?

I requested a $35–$40 promo plan with 175GB Canada/US/Mexico for all 4 lines. Agent Fatima confirmed the plan and pricing with me 3–4 times. Yet, after months, I got only 20GB!

After 5 calls, hours on hold, and a manager escalation, the original plan still wasn’t honoured.

I was offered 195GB for $50, expecting a $10–$15 increase per line. Instead, my bill jumped by $40 per line to $80!

What’s the point of recording calls if Rogers can’t review them to verify what was promised?

Customers pay premium prices but wait 2–3 hours for support. Why can’t Rogers get it right the first time and take accountability?

@Rogers @RogersHelps
I want this reviewed and corrected.

#Rogers #CustomerService

My grandma is looking for cable for her new suite in a retirement home and I wanted advice on what options would be best. As a Roger’s phone customer I wanted to know if it’s the same delayed wait times and horrible customer service.

Any suggestions or support would be appreciated.

I’ve never tried Rogers, but I’ve used pretty much every other provider. I’m looking for 2 lines with 5G+ speeds for around $30/month each.
How’s Rogers’ coverage and reliability, especially in Saskatchewan? Has anyone gotten a similar deal recently, or know someone who can help me get one?
Should I expect deals like this during Black Friday?

Hello, I cancelled my Rogers ( Shaw internet) service because my new home only had Telus fiber available. I was officially a Rogers customer until October 13th, and I returned my equipment on October 16th. I just received my bill, and I’ve been charged $199 for unreturned equipment... Is this normal or not???

1. I preordered/reserved on the app, pickup in store, saw the screen that showed my place in queue (103). What exactly does this number represent? A region wide or store wide queue?

2. I received a confirmation email for my reservation with order ID etc. when I called the main Rogers number they said they couldn’t find the reservation and something may have gone wrong internally. The guy also didn’t seem to know much of what he was doing. Any reason why they wouldn’t see it on their end?

3. I cannot see any info about this reservation on my Roger’s app. When I go to track orders it is not there. Is this normal when reserving a phone that’s not released yet?

Thanks

MINIMUM five times a day it just randomly goes out for 2-8 minutes, and occasionally it'll just stop working for 20 minutes to an hour. If I have the horrific and unreasonable desire to play any online game on my PS5, it'll go out for 5-10 minutes like twice every hour minimum. It genuinely just stops working out of nowhere. When it IS working its great, but i'm getting so annoyed and tired of this.

I've gotten banned for hours and days at a time from my video games as punishment for disconnecting. I should be allowed to make my day worse by playing Marvel Rivals at the end of it without being disconnected two billion times and barely getting to play. Am I just going to have to give up playing on my PS5???

I don't even know what to do. I don't think there's much I CAN do.

I got my iPhone 17 Pro Max last month, and now I want to upgrade to the iPhone Duo. I went to the Rogers website and tried using the “Upgrade My Device” section, but the page just keeps loading forever. Classic.
As a workaround, I went to the homepage, selected the iPhone Duo, and clicked upgrade from there. I even recorded my screen to show exactly what happens. From that point on, the Delivery button simply refuses to work. The only option that works is reserving an in-store pickup, which I don’t want because of my schedule.
This has been happening for about a week now, and I’m starting to wonder if Rogers is trying to tell me something.

I also tried the same process with other phones, smartwatches, and tablets, but I get the exact same result every time. So it doesn’t seem to be an issue limited to the iPhone Duo.

Has anyone else experienced this? Is there a workaround, or is the Rogers website just having a long-term relationship with its loading screen?
To be clear, I want home delivery, not store pickup. Has anyone managed to get delivery working or found a way around this issue?
Any help would be greatly appreciated!

Got charged $200 out of nowhere for moving service to a new address

The fee was never disclosed during the phone call when I scheduled the tech appointment and it's not mentioned in any of the emails received either. Phone support won't connect me with a manager. Is filing a complaint with CCTS the next best option?

Been having issues with connecting to a T-mobile MVNO's Wi-Fi calling ever since I switched to 5G Home Internet with FastMile 5G Gateway 12.

I use Airplane mode during tests to ensure only the wifi calling and not regular cellular connection is being tested.

Wi-Fi calling often did not connect. Even if it did connect, the calling and texting did not work. Would get call failed when trying to initiate outgoing call, and outgoing texts would error out with message not delivered.

It used to work seamless with my old ISP, and still works flawlessly on other WiFi networks.

After tinkering and eliminating other variables per AI suggestions:

- Home router, worried about possible double NAT - so tried directly Nokia modem/router - no success

- Firewall: disabled, ALG: disabled SIP and IPSEC, MTU size: down from 1500 (auto default) to 1380 and 1420. Nothing worked.

Supposed core network CGNAT or possible blocking or throttling of Wifi calling by Rogers would make wifi calling impossible, was going to give up on 5G internet and switch to regular wired internet.

Tried to use VPN on iPhone to bypass any wifi calling specific filtering or blocking issues - still didn't work. However, apparently, AI suggested VPN on iPhone does NOT proxy some system services like wifi calling (not verified). Could have a tried a whole network VPN or do Internet sharing from a PC running VPN, to tunnel all of the iPhone's traffic, but didn't have to get there.

Ultimate fix: Switch to IPv4 or IPv4&IPv6 from IPv6 only

1. Visit Nokia router Web Admin UI 192.168.1.1 or gateway IP
2. WAN -> WAN services -> Cellular (tab) -> Pick default APN
3. Set IP mode to IPv4 or IPv4&IPv6

Both of those modes seem to have fixed Wi-Fi calling. I'm leaving on IPv4&IPv6 for now, will switch to IPv4 only if I encounter further issues.

Not sure issue is from T-mobile's wifi calling servers, Rogers IPv6 routing, or some adverse reaction.

Hope this helps someone else

I’m on an old watch plan $15 / month with 1Gb. Can’t change plan on rogers website nor watch. So called Rogers call back, actually works, after talking to rep, can’t change plan because I’m on a shared plan with another family member. Only way, according to rep is get off the shared plan. We all know when I do that my cell plan will suck. (Grandfather plan)

So is there a way to add companion plan to a shared plan? I don’t believe the rep, just trying to make me pay more.

Good day, anyone in North York (Yonge & Finch area here) getting a “No internet connection” a couple of times a day since 2 or 3 days ago (one is happening around 3/4 in the morning)? The wi-fi signal is still strong just no connection to the internet. It comes and goes back to normal after a few minutes without needing to do anything. During one of these I did the plug/unplug thing with the router and even when it boots up with no issue and broadcasts the wifi we still have to wait until the connection comes back. It seems to be on Rogers end but of course you check and there is no outages reported. Just wonderinf if anyone has experienced this.

Thank you

I have an iPhone I need to return. I waited in store for far too long just to be told that they can’t return it without two pieces of ID and a biometric scan. I didn’t have my ID so I asked if there’s another way.

They told me I could call customer service and get a prepaid label, and that’s what you see here.

The problem, though, is that the address says Cable Returns and I’m worried that this isn’t the right place to send my device. I will have to pay almost $1000 if the device isn’t returned, and I don’t want to get it wrong.