I just wanted to share our experience at Something Wicked in Salt Lake City because it was honestly pretty disappointing.
We made a reservation ahead of time, only to be told when we arrived that our reservation wasn’t valid because they were hosting a crafting event and reservations were supposed to have been turned off. They were eventually able to seat us because one of the crafting tables happened to leave early.
We then waited 25 minutes without any service or acknowledgment from anyone. At that point, we went to the bar to ask if we were supposed to order there. The bartender told us they currently didn’t have any servers but said she would be right over to help us.
We waited another 20 minutes. During that time, we watched people who arrived at the bar after us get served while we continued to sit there waiting.
After a total of 45 minutes, we finally gave up and left without ever being served. What made the experience even more frustrating was that no one acknowledged how long we’d been waiting, checked on us, or apologized for the delay.
I understand that events can get busy and staffing issues happen, but if you’re accepting reservations, there should be some level of communication and customer service when things aren’t going as planned. We made the effort to plan ahead and show up for our reserved time, only to spend 45 minutes feeling completely ignored.
I was really looking forward to checking this place out for Halloween, so it was disappointing to leave with such a bad impression. Has anyone else had a similar experience here?