Good lord I am tearing my hair out with Pic-Time. I've been with them for two years and I've continually had issues, predominantly with the Lightroom plugin.
First, renaming files caused all sorts of issues - fine, I'll rename them before uploading.
Next, galleries won't load for viewing - just a loading screen and no images. They advise not to use Pic-Time Safari on an M1 Max because that combination is known to cause problems. I start using Chrome for all my Pic-TIme work (30+ wedding galleries a year). OK.
Galleries won't sort. I'm going through the process of trying to sort by date captured, or file name, or whatever, and screen recording the process, showing that it doesn't work. Hit sort, nothing changes - still in whatever random order is was in before. Absolute nonsense behaviour. Send the video. They can't recreate it. Half an hour later, the scene has now sorted itself. They advise me to upload galleries one scene at a time as a workaround. Like - WHAT.
Sort doesn't work on iPhone. I do a screen capture, demonstrate it. Weeks later I get a message saying the team are still looking at it, and asking questions that just don't make any sense (like have you tried doing this in the full photographer interface, which is basically the only way you CAN try to do it on a phone.
A client wants to upload some photos to their gallery. I tick the box allowing that, and tell the client to go ahead. They come back to me confused saying they can't. I contact support and eventually find out that in Pic-Time 2.0, this feature doesn't work. Known issue. No idea whether it's been resolved.
The AI support chat is very very limited. The support staff are often friendly - I think because their messages are at times AI-written - and sometimes they have been helpful. But the issue isn't really the support. It's the design. They've put some much energy into the aesthetics and features of Pic-Time 2.0 that the platform is now really buggy. The plugin is a disaster.
I've only ever used Pic-Time and I love the way it looks. I like the physical product store. And moving my galleries away is going to be a horrible task. But it's killing me, these technical issues.
Just me?