Imagine that for a second

Lots of choices but I know where I’m sitting… which seat do you think has potential?

Rendering so good background so cool, me love itttt

i still remember like it was yesterday, she's as beautiful as the day we saw her on the first cutscene and the scene from a professor talking to her in hologram form. encore was right, she is so pretty and still the most mistery in WuWa Lore. i wonder when she will appear again like the last time we saw her in a third time

Source: https://x.com/Synthia0001/status/2111559508032204929

Yeah, the tattoo isn't there because it didn't stick 🥲

I don't hate work or overtime, so long as it serves a purpose

Link: https://www.instagram.com/reel/DemSrM8z9pA

I usually don't make posts like this, but after everything I've been through over the past few days, I feel like I need to share my experience.

First, let me make something clear: I genuinely love Wuthering Waves.

I've been playing since launch, back in May 2024. I pre-registered for the game, have supported it through purchases, and genuinely appreciate what Kuro Games has created.

But holy hell, their account support system needs serious improvement.

All I wanted to do was change the email associated with my Kuro Games account.

Sounds simple enough, right?

Well, apparently not.

The Account Center doesn't allow you to change your email directly. Instead, you need to contact support, request an email unbinding, go through ownership verification, and eventually bind a new email yourself.

Fine. I understand account security.

But here's where things started getting ridiculous.

I provided my account information, UID, screenshots, linked login details, device history, in-game information, and purchase receipts.

Not just recent purchases, either. I actually went through my payment history to find transactions dating back almost two years, around the time the game originally launched.

And somehow, that still wasn't enough.

Support kept requesting additional information, sometimes asking me to clarify things I had already explained.

At one point, they even asked about linked accounts that didn't match what I was seeing on my own account.

I had to repeatedly explain the difference between my native Kuro Games email login and the Google account connected as a third-party authentication method.

Then came another requirement: because my current device isn't exactly the same one I used back in 2024, I was instructed to log in on the same device for seven consecutive days.

Seriously?

It's been over two years. I've upgraded my computer and replaced my phone. People change devices.

And then there was the chat system itself.

During one conversation, support requested another old payment receipt. I told the agent I needed a minute to retrieve it.

Within approximately two or three minutes, the chat was closed.

I had to join the support queue again.

Imagine spending all that time retrieving documents, answering questions, explaining everything, and then having your support session end while you're doing exactly what the agent asked.

And it doesn't stop there.

Eventually, I was asked to record a VIDEO of myself logging into the game through a linked third-party account and displaying my UID.

So I did.

I recorded the video and submitted it.

After all of that, the latest response was that my information had been forwarded to the verification team and that I should wait for further updates.

So yes, after all this effort, my request is still pending.

And here's what frustrates me the most:

I'm not refusing to verify ownership.

I'm not asking support to bypass security.

I'm not expecting special treatment.

I'm willing to follow reasonable procedures.

But there's a difference between legitimate verification and making customers jump through an endless series of hoops without clear communication or continuity.

If the information I've already provided isn't enough, explain exactly what's missing and why. Don't keep requesting the same things or providing inconsistent answers.

I genuinely want Kuro Games to succeed. That's precisely why I think this deserves criticism.

A company can make an excellent game and still provide a terrible customer support experience. Both things can be true.

And when people invest years of their time and money into an account, having a reliable, transparent account management system shouldn't be too much to ask.

Has anyone else experienced this kind of account verification nightmare with Kuro Games?

Did you eventually manage to change your email or unlink an account? Did contacting support through Discord or email make any difference?

I'd genuinely like to hear how other players handled similar situations, because this process has been unnecessarily exhausting.

TL;DR: I've spent days trying to change my Kuro Games email, submitted extensive ownership verification, historical purchase receipts, and even a video demonstrating a successful login. Support has repeatedly requested additional information, provided inconsistent details, and closed chats unexpectedly. My request is still pending. I love the game, but the account support experience desperately needs improvement.

Heyy people i finished m, Jingran Props for my Cosplay ^^ in the Future i will make His Sword aswell but the lantern and Staff is already done and im kinda proud, the second Props i ever Made

3.x overall is a 9/10🙌

Lahai roi is a 9/10 (weak intro but strong in middle and end).

Xuanfang is a 8/10 (strong intro and great ending but weak middle)

See yall in 4.0

My device at times freezes when playing the game but I'm used to it at this point.

...And I'm loving the setting.

It's the sci-fi bio-tech atmosphere that I was searching in a game like this.

Gotta love this chapter.