r/amazonecho • u/Ordinary_Thanks_2781 • 20h ago
Technical Issue Echo show drop in
So its like like a year since this feature just stopped working for me. I can't drop in and it doesn't give open for live either. I just de-registered it and re-registered it to my account. I still can't drop in. Says its bee re-registered and I need to register my number. So I've told it to send me a code like 20 times. I have not gotten a text with a code. I've checked spam folder and everything. Restarted my cell phone. I'm frustrated. I use the drop in to talk to my kids when working and not being able to is driving me nuts
Anyone have a work around or know what I need to do or how to contact amazon? Something anything to get this thing to work
1
u/normal2norman 9h ago
Is the Show that you're trying to Drop In to, on the same account as the device you're using Drop In from? Maybe you already know this, but if they're not two Amazon Echo devices on the same Amazon account, the destination device (the kids' one) needs to have your phone number in its Contacts list. You can Drop In between any Amazon Echo devices on the same account, but for a phone or between devices on different accounts, the phone number of the source device must be in the destination Contacts. That's not about registering a device, it's just about the Contacts.
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u/Ordinary_Thanks_2781 4h ago
No kids echo. Just 1 exho in house. Dropping in from the app on my phone to the echo. Never had a issue before. The drop in stopped allowing me then weeks later live doesnt allow either. Its greyed out
1
u/meltedshawn56 19h ago
This smells like a backend issue on their side, not your device. I'd check if your number is still listed correctly under the communication settings in the Alexa app, sometimes it silently reverts to an old number after a re-register and the codes go nowhere. If that looks right, try removing the number entirely and adding it back fresh, the code system seems to only wake up after a full reset of that field.