Hi everyone, I'm hoping to get some advice on how to handle this situation with Anytime Fitness in Singapore, as I'm honestly quite stressed and unsure of what to do next.
I signed a 12-month membership contract with Anytime Fitness when I was still employed. However, my circumstances changed, and due to school and personal situations, I was unable to secure another job. I eventually found myself unable to afford the $88 monthly membership fee, especially since it gets deducted on the 1st of every month.
Initially, I tried to manage the situation by pausing my membership whenever I couldn't afford the payments. However, there was a month when my membership wasn't frozen as requested, resulting in additional late fees. I was also told that my membership could be frozen for August, but this was never carried out despite my request.
I explained my financial difficulties to them and made it clear that I was willing to pay what I owed, provided we could work out some sort of reasonable payment arrangement. I wanted to settle the amount instead of letting it snowball into something I could never afford. Unfortunately, I received a generic response without any actual solution, and they never followed up with me afterwards.
The following month, I finally managed to set aside enough money to pay the full outstanding amount at that point, or slightly more. However, when I checked again, the amount owed had more than doubled. This was extremely frustrating because I had already asked them to freeze my membership. Had my request been properly processed, the amount accumulated would have been significantly lower.
When I questioned them about this, they claimed that they had contacted me but that I didn't respond. This is false, as I never received the follow-up they claimed to have sent. I had also explicitly asked them to pause my membership and, if possible, cancel it altogether, but these requests were seemingly ignored.
Throughout the entire process, I kept receiving generic, copy-and-pasted responses instead of meaningful communication or an actual solution. I understand that I signed a contract and have a responsibility to address my outstanding payments, but I genuinely tried to communicate with them and find a way to settle the amount.
The only time my request was acknowledged was to tell me I cannot cancel unless I fulfil their 1 out of 2 requirements and pay a additional $110
Now, I've received a pink demand letter from Anytime Fitness stating that I owe nearly $1,000, which must be paid within two weeks. I'm honestly quite stressed because the outstanding amount was previously only around $300-plus.
I'd really appreciate advice from anyone who has experienced something similar.
My questions are:
Has anyone successfully disputed accumulated gym membership fees or late charges with Anytime Fitness in Singapore?
Can I dispute the additional charges if my membership-freeze requests were not processed as promised?
Should I respond to the demand letter directly, and what should I say?
Has anyone approached CASE over a similar gym membership dispute? Were they able to help negotiate a resolution?
Is there anything specific I should do before the two-week deadline?
Any help or input would be greatly appreciated
Edited to add: i only signed cuz it was significantly closer to me than any other gym but I stopped going due to mental health issues affecting my life + the gym really didn't offer anything I wanted to use
2nd edit: signed in march, asked to pause up till june, wanted to pause July but couldn't so that was the start of the "debt" I told them i didn't have the money and will pay once can, near end july they mentioned it will go into bad debt so i asked for an extension or some payment plan but got met with a bluetick. In aug and sept they did not mentioned the amount owed or anything other than a checkup in August and silence till I texted them to let them know I had the money which then they just threw a $300 bill against me. It was the constant lack of communication and blueticking that made this even more frustrating cuz clearly they do want me to go into debt to earn more. Since the conversation in early sept they have never once contacted me or msg me to MENTION anything to me. Today I got served the pink letter in the mail.