r/delta • u/Careless_Tree_9050 • 8h ago
Help/Advice Asked to get off plane over $150 pet fee I had already paid
I flew from West Palm Beach to DTW to a small regional airport in Michigan yesterday. I had already registered, paid the pet fee in West Palm, received the tag, etc. No issues.
After a 2hr delay in Detroit, switching our gates, and finally getting seated on the next flight I hear… “If you’re flying with a pet, ring your call light.”
The gate agent came onto the plane and said bring your dog and ID and come back out to the gate desk. They said they had no record of me paying. I had tossed the receipt, but pulled up the $150 Delta card charge.
After two supervisors came over, they clicked around on the computer and couldn’t seem to bypass whatever warning in the system. Keep in mind, we are holding up an entire plane of people over a $150 charge. I am a Platinum Member (which shouldn’t matter) but have easily spent $20K with Delta this year.
Finally, I say for the sake of getting everyone out of here, I’ll just pay the $150 again and work it out with Delta afterwards. They happily took my card and charged me (again). The supervisor gave me my receipt and said “You know, I’m not even sure this is a second charge, maybe it’s your original receipt?” Spoiler alert - yes they charged me again 🙄
So, how should I go about ripping Delta a new one over further delaying an entire plane of people over a nickel? Photo of my alleged doggy contraband included.