r/emirates • u/Funny_Fee_6814 • 5d ago

Help Needed Uber/Emirates Flight Cancelled, Rebooking not Accepted. Refund eligible?

I had a booking from Uber for Emirates which covered from London to Trv via Dubai and return starting at 2nd Oct 11:55 pm from London.

After waiting at the boarding gate for almost 2 hours, they said the flight has been cancelled.

Collected back the checked in bag and went back to checkin counter waited for 3 hours to realize they can give the next flight which was first 5pm evening and then changed to 9am morning.

I asked them if I can cancel and get a refund, they said I have to reach out to reservation team.

Reservation team mentioned we could have given you full refund as you have booked via agency. You have to reached out to agency.

Have been chasing them from Sat 8:00 am (working hours start at 8), they first said they cant cancel, as the flight status is open and then first leg flown.

After that after multiple calls to Emirates and Uber. They have cancelled the flight but Uber is saying they havent received a voucher code yet.

Has anyone faced such an issue before, also should I raise the dispute via my credit card.

2 Upvotes

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5

u/kibbutznik1 2d ago

Never occurred to me to book thru uber a flight.
Just realize with any OTA you are doubling the bureaucracy.. consider if it is worth it

1

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1

u/Lucky_Candidate_6785 2d ago

Bookings through agencies are not that bad, but keep in mind that they have thousands of bookings everyday, not justifying, but almost all require manual processing, and different levels of approvals, which take time, yes booking is instant, but refunds is always not, and additionally, there are banks processes that will also add a couple of days Again, not justifying, but we have to understand Good luck

2

u/doglady1342 2d ago

Never a book of flights with a third party. Always booked direct. If you had booked this flight direct, you probably already have your full refund.