💻 Help Version 158.0 Crashes
I've been using Firefox for at least a decade. Just today, Firefox all of a sudden crashes on launch. This issue happens on the latest version, 158.0 (157.1 doesn't produce this crash). Here's the log:
BuildID: 20261007201254
CrashTime: 1792116612
InstallTime: 1791413155
MinidumpSha256Hash: 68f2a9d3e657defce13d3a52da063b95e648c2aa6c77801e1c06461e40dd3e22
ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","lgpllibs.dll","mozglue.dll"],"Microsoft Corporation":["CoreMessagingXP.dll","Microsoft.UI.Windowing.Core.dll","Microsoft.UI.Windowing.dll","Microsoft.WindowsAppRuntime.Insights.Resource.dll"],"Gen Digital Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["Microsoft.Internal.FrameworkUdk.dll","verifier.dll","Windows.Security.Integrity.dll","explorerframe.dll","oleacc.dll","Microsoft.Internal.FrameworkUdk.System.dll","twinapi.dll","directmanipulation.dll","Bcp47Langs.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","UIAutomationCore.DLL","winmm.dll","NapiNSP.dll","winrnr.dll","nlansp_c.dll","textinputframework.dll","Windows.UI.dll","wsock32.dll","dbgcore.dll","dbghelp.dll","version.dll","icm32.dll","mscms.dll","twinapi.appcore.dll","npmproxy.dll","ktmw32.dll","wshbth.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","CoreUIComponents.dll","WinTypes.dll","directxdatabasehelper.dll","netprofm.dll","propsys.dll","Microsoft.Internal.WarpPal.dll","WindowsCodecs.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","wtsapi32.dll","uxtheme.dll","winnsi.dll","dxgi.dll","DXCore.dll","dwmapi.dll","windows.storage.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","dsparse.dll","mswsock.dll","CRYPTBASE.DLL","msasn1.dll","winsta.dll","cfgmgr32.dll","devobj.dll","umpdc.dll","powrprof.dll","profapi.dll","bcryptprimitives.dll","msvcp_win.dll","crypt32.dll","KERNELBASE.dll","ucrtbase.dll","gdi32full.dll","win32u.dll","wintrust.dll","advapi32.dll","user32.dll","setupapi.dll","msvcrt.dll","ws2_32.dll","ole32.dll","imm32.dll","sechost.dll","clbcatq.dll","kernel32.dll","rpcrt4.dll","SHCore.dll","psapi.dll","oleaut32.dll","msctf.dll","shlwapi.dll","gdi32.dll","combase.dll","nsi.dll","shell32.dll","ntdll.dll","KBDUS.DLL","resourcepolicyclient.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]}
ProcessType: main
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StackTraces: {"crash_type":"EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_FATAL_APP_EXIT","crash_address":"0x7ffe235fa3ff","crash_thread":0,"main_module":0,"modules":[{"base_address":"0x7ff7554e0000","end_address":"0x7ff7555ea000","filename":"firefox.exe","code_id":"6ac6c49510a000","debug_file":"firefox.pdb","debug_id":"9BC7C7AE5C9645344C4C44205044422E1","version":"158.0.0.3"},{"base_address":"0x7ffca4540000","end_address":"0x7ffcaf155000","filename":"xul.dll","code_id":"6ac6c4e6ac15000","debug_file":"xul.pdb","debug_id":"DA672B931ED638674C4C44205044422E1","version":"158.0.0.3"},{"base_address":"0x7ffe235c0000","end_address":"0x7ffe23643000","filename":"Microsoft.UI.Windowing.Core.dll","code_id":"7238da8483000","debug_file":"Microsoft.UI.Windowing.Core.pdb","debug_id":"FE3104E7EBAEC8FD6F83920E2B5EAAFB1","version":"10.0.27200.1024"},{"base_address":"0x7ffeafe70000","end_address":"0x7ffeb0271000","filename":"KERNELBASE.dll","code_id":"fb9071fb401000","debug_file":"kernelbase.pdb","debug_id":"79B505276F140450EB83DF0440BF06C61","version":"10.0.26100.9711"},{"base_address":"0x7ffeb13e0000","end_address":"0x7ffeb14ab000","filename":"kernel32.dll","code_id":"06fd28cecb000","debug_file":"kernel32.pdb","debug_id":"E8C3A48CAC7EB60D8781D8C10020C44F1","version":"10.0.26100.9711"},{"base_address":"0x7ffeb28c0000","end_address":"0x7ffeb2b28000","filename":"ntdll.dll","code_id":"5fd39a05268000","debug_file":"ntdll.pdb","debug_id":"C031D45B0DA18A6E74D06ED6AB2DD9E11","version":"10.0.26100.9711"}],"unloaded_modules":[{"base_address":"0x7ffe75bf0000","end_address":"0x7ffe75bf9000","filename":"KBDUS.DLL","code_id":"453720039000"},{"base_address":"0x7ffead030000","end_address":"0x7ffead044000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"}],"threads":[{"frames":[{"ip":"0x7ffeaff7a708","module_index":3,"trust":"context"},{"ip":"0x7ffe235c9433","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235c9512","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235c94f1","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235c60cd","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235c5bc7","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235c5c47","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235c9553","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235fa3fe","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235fc880","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235ee600","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235ef3f7","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235d1422","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235d13ac","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235d2327","module_index":2,"trust":"cfi"},{"ip":"0x7ffe235de265","module_index":2,"trust":"cfi"},{"ip":"0x7ffca756f543","module_index":1,"trust":"cfi"},{"ip":"0x7ffca584de81","module_index":1,"trust":"cfi"},{"ip":"0x7ffca862593e","module_index":1,"trust":"cfi"},{"ip":"0x7ffca72a6551","module_index":1,"trust":"cfi"},{"ip":"0x7ffca6904014","module_index":1,"trust":"cfi"},{"ip":"0x7ffca69029f2","module_index":1,"trust":"cfi"},{"ip":"0x7ffca69574ec","module_index":1,"trust":"cfi"},{"ip":"0x7ffca694f06f","module_index":1,"trust":"cfi"},{"ip":"0x7ffca6aa5dd2","module_index":1,"trust":"cfi"},{"ip":"0x7ffca6aa4fdf","module_index":1,"trust":"cfi"},{"ip":"0x7ffca72a65a8","module_index":1,"trust":"cfi"},{"ip":"0x7ffca53b2ff1","module_index":1,"trust":"cfi"},{"ip":"0x7ffca753dfda","module_index":1,"trust":"cfi"},{"ip":"0x7ffca753a961","module_index":1,"trust":"cfi"},{"ip":"0x7ffca7539bf9","module_index":1,"trust":"cfi"},{"ip":"0x7ff7555071fd","module_index":0,"trust":"cfi"},{"ip":"0x7ff75551a86e","module_index":0,"trust":"cfi"},{"ip":"0x7ffeb140dda6","module_index":4,"trust":"cfi"},{"ip":"0x7ffeb293ee4b","module_index":5,"trust":"cfi"}]}]}
StartupTime: 1792116610
SubmittedFrom: Client
Throttleable: 1
UptimeTS: 2.0
Vendor: Mozilla
Version: 158.0
WindowsErrorReporting: 1
This report also contains technical information about the state of the application when it crashed.
Does anyone else have the same issue?
3
3
u/gregstoll Mozilla Employee 2d ago
If you go to about:crashes, submit a few reports, and post a few links here (or DM me) I can take a quick look.