r/firefox • u/duradara • 15h ago

Help (Android) Cant access account.firefox.com on mobile

Since yesterday I had problems with sync and just now tried to log out and log in again to see if that fixes it and discovered that I cant access the site at all. I tried using PC and while the first time took a while to load after that I can access it with no problem

3 Upvotes

72% Upvoted

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2

u/Garrett451621 15h ago

I have the same problem since yesterday...

Must be the new version or another thing, I can't access on mobile either.

1

u/duradara 12h ago

It may be an Argentina problem seeing as we are both from there

1

u/Garrett451621 12h ago

Probably... On PC Firefox works okay (the weather widget doesn't work). And on Android I can't sing in on the app.

1

u/SuperNonoo 13h ago

Try opening the same address in another browser on your phone, then compare Wi-Fi with mobile data. Does it fail in both browsers and on both connections? That should help narrow down whether this is specific to Firefox or the connection. What error do you get?

1

u/duradara 12h ago

In android I tried firefox, waterfox and chrome and none could access it.
In PC also tried the same browsers but they connected and i could log in.

It may be an Argentina problem because the other commenter who also has the problem also is from Argentina, but I dont know why it would affect only mobile

1

u/SuperNonoo 11h ago

Were your PC and Android phone on the same Wi-Fi when you tested? If your phone still fails on that Wi-Fi with mobile data switched off, that gives you a useful comparison. Also, what's the exact error on Android? The Argentina connection could be relevant, and the error might help tell whether it's a DNS lookup, a timeout or a certificate issue.

1

u/duradara 9h ago

I can connect now but I will respond just in case it stops working later

Were your PC and Android phone on the same Wi-Fi when you tested?

Yes

What's the exact error on Android?

There is no error, it just never loaded