I’m a cofounder of an early-stage startup. We recently had a Vertex AI job run overnight that ended up costing us around C$75K in 14 hours.

Our startup credits ran out during the job. The first charge we saw was around C$8K on our credit card, and we immediately shut everything down. But due to delayed billing data, the charges kept showing up hours and even days later. By the time everything propagated, we were left with a C$71K bill that we simply can’t afford.

We requested a one-time adjustment, but Google Cloud Billing Support rejected it. Our account rep also tried helping but got pushback.

Has anyone been through something similar and managed to get a refund or adjustment? Would really appreciate any advice on who to reach out to or how to escalate this further.

Edit: I agree that this was a legitimate bill. But if anyone understands the startup economics and the situation of affordability and knows if google can help in that regard, please lmk!!!

Just passed the GCP PMLE Exam. Took me about a month and some change to prepare for it. GCP Study Hub is a life saver! It's the only resource I used with ChatGPT to explain answers. The practice exams that they provide are more than sufficient and the wording for questions were extremely similar. Highly recommend it for anyone trying to obtain a cert from google.

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