Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/godrollexotic]

That's because we don't have a no onion section and an onion section for the grill plates. Sorry dude. I try to make sure the no onion gets cooked on the same plate, but I even forget in a rush. The onion juices on the grill get on the no onion burgers.

[u/Whiteums → u/godrollexotic]

Since when does McDonald’s cook the onions??? I would love it if you caramelized them for me, but I’ve only ever seen raw onions dumped on the burgers like a psychopath would do, so I always order without.

[u/Arkanial → u/Whiteums]

They actually do cook onions but only for the steak, egg, and cheese bagel so it’s not available for burgers since it’s a breakfast thing.

[u/Whiteums → u/Arkanial]

I have never heard of them having such a thing

[u/Arkanial → u/Whiteums]

It used to be a staple breakfast item but they removed it for like 10 years then finally brought it back like a year ago. It’s by far their best breakfast item and might even be their best thing full stop. Idk what this other guy is talking about, though. McDonald’s has never put onions on their patties when they cook them. The only thing that goes directly on the patty while it’s on the grill is the seasoning which is a simple salt and pepper mixture. There was a time when for like 6 months many years ago they had a limited time grilled onion burger but even then they just cooked a pile of onions on their own then put them in a tray in the heating rack. I worked there for years when I was younger and have never heard of them putting onions on the grill other than those two specific scenarios.

[u/mashtato → u/Arkanial]

I'm still kicking myself. They lffere a free on on the app when they brought it back, and I didn't go in to redeem it in time!

[u/MelookRS → u/Arkanial]

It really is their best sandwich, but I always ask them to substitute round egg instead of the folded egg. It's so much better with a fresh egg, over the folded egg which has a 50% chance of just being microwaved.

[u/Toolazytobeunique → u/MelookRS]

I miss when the round egg substitution was free. Now it’s $2.19. Don’t want it that much.

[u/godrollexotic → u/Whiteums]

You can order grilled onions! They do the slivers grilled like the steaks :)

[u/JonnyFairplay → u/Whiteums]

The onions go on the patties while on the grill. They end up a little cooked.

[u/seeker_moc → u/JonnyFairplay]

McDonalds isn't White Castle. There are no onions anywhere near a grill at McD's.

Edit: I stand corrected.

[u/JonnyFairplay → u/seeker_moc]

You’re wrong. I literally work there. This is how it’s done, at least in the US.

[u/planet_saturn → u/seeker_moc]

That used to be true. McDonald’s changed the process in 2023 and now cooks the diced onions with the patties on several burgers.

[u/mashtato → u/planet_saturn]

Crazy! Which ones are the diced? We used to call the two varieties 'rehydrated,' and 'slivered.'

[u/TleilaxTheTerrible → u/mashtato]

The rehydrated ones that always went on any burger with a 10:1 patty.