r/mildlyinfuriating • • 21d ago

I'm slightly vexed Grown man gets mad because he doesn’t know what ordering a “plain” burger means

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

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u/Flaky_Bit8377 21d ago

I used to make my IT guy cupcakes because I'll be damned if I know a SINGLE THING about fixing computer issues. Offerings for the wizard who keeps me employed.

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u/AnneM24 21d ago

I made chocolate chip cookies for mine (no nuts!). He was always very helpful.😀

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u/Low-Confusion-8786 20d ago

An IT guy with a peanut allergy... I don't believe it lol

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u/Negative_Equity 20d ago

We love people like you

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u/Mountain_Ape 20d ago

If there is an executive breathing down their neck for the almighty ticket count of the trashy "duhh number must go up" metric, trust me, you are keeping the IT employee employed too. Find out what it takes to get those tickets for very easy remote fixes and spam just enough to pump those numbers.

(If they aren't hammered by ticket metrics then do the opposite, no spam)