Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/Ordinary_Ad_7992]

And even when you ask for no cheese, there's a pretty good chance you're getting it anyway!

[u/KaralDaskin → u/Ordinary_Ad_7992]

Yes! It’s so frustrating ordering any sandwich with cheese in the name but asking for no cheese. The two I mentioned, plus things like “double quarter pounder with cheese”. Some days I just don’t want cheese, dammit.

[u/HedonistCat → u/KaralDaskin]

That's when you say hamburger

[u/KaralDaskin → u/HedonistCat]

Saying “hamburger” won’t get you a double cheeseburger with no cheese, a triple cheeseburger with no cheese, a quarter pounder with cheese without cheese, or a double quarter pounder with cheese without cheese. It won’t get you those in person, and it won’t get you those using the app. If McDonald’s had a double or triple hamburger I would certainly order that instead of a double or triple cheeseburger without cheese, but it doesn’t.

[u/Ordinary_Ad_7992 → u/KaralDaskin]

I wish they would at least put hamburgers back on the app. They also don't have ice water on the app, which is so annoying, because I have to wait until I get there and when I ask for it, half the time they try to give me a tiny little ice cup when I'm willing to pay for a large drink.

[u/urthgal → u/Ordinary_Ad_7992]

Hamburger and double hamburger is on my app menu. Maybe it depends on the location. There’s also a link at the bottom of the page that’s supposed to give you the whole menu. Maybe that will help? 🤷‍♀️

[u/KaralDaskin → u/Ordinary_Ad_7992]

Hamburger is on my app.

[u/Ajjaxx → u/KaralDaskin]

This reads delightfully like a Dr. Seuss story.

[u/lokis_construction → u/Ordinary_Ad_7992]

Try just ordering a cheeseburger - plain. Then you get a totally plain hamburger - no cheese. I had to tell the dummies "why would I order a cheeseburger instead of a hamburger , (which is a lower cost) if I didn't want cheese!" Nobody said they hire the honor roll students.

I just want a cheeseburger without pickles, mustard, onions, etc. I can add ketchup myself.