I'd define the standard setup first, then decide whether its expected time fits your monthly price. Installing the management/security agents is a different amount of work from moving a user's files, specialist apps, printers and peripherals, even though customers may call both a new PC setup.
A useful handover checklist is: device enrolled, required agents reporting healthy, agreed apps installed, user sign-in tested, and any migration exceptions recorded. State which parts your included deployment covers and which need a separate estimate before work starts. Track the actual time on a few builds to check whether the included allowance is realistic.
For a replacement, link the new asset to the old one and record when each becomes active or retired in your device list. Otherwise a finished build can leave two supported-device entries behind, or an old machine still active after the user has moved on.
1
u/folderit_dms 2d ago
I'd define the standard setup first, then decide whether its expected time fits your monthly price. Installing the management/security agents is a different amount of work from moving a user's files, specialist apps, printers and peripherals, even though customers may call both a new PC setup.
A useful handover checklist is: device enrolled, required agents reporting healthy, agreed apps installed, user sign-in tested, and any migration exceptions recorded. State which parts your included deployment covers and which need a separate estimate before work starts. Track the actual time on a few builds to check whether the included allowance is realistic.
For a replacement, link the new asset to the old one and record when each becomes active or retired in your device list. Otherwise a finished build can leave two supported-device entries behind, or an old machine still active after the user has moved on.