Used some Aphogee products recently and all of the newly purchased ones I have tried left my hair feeling dry. (Apart from the protein treatment). I emailed the company suspecting they were counterfeit products, as I have seen a few posts on social media saying Pak Cosmetics sells fake products.
The image is Aphogee’s response to my email which I’ve pasted below.
I would like to know:
if anybody else who uses Aphogee products has also experienced the same thing?
Recommendations for other products I should try.
I tried Shea Moisture Manuka Honey & Mafura Oil Intensive Hydration Conditioner when I couldn’t get my hands on Aphogee Curlific Texture Treatment and I wasn’t a fan.
I am UK based so any products available in Boots & Superdrug are also an option outside of the obvious ones you can get in hair shops.
EMAIL TO APHOGEE BELOW ⬇️
Hi team,
I’m a UK based customer and I have been using your products consistently for around 11 years. My mum also used your products on my hair as a child so I’m a big fan and very familiar with the company.
I live rurally and don’t have any shops that stock your products locally (or any other afro-friendly products). For this reason, I tend to buy products online in bulk once or twice a year.
In April I purchased a large order of Aphogee products from a vendor called Pak Cosmetics. Back in April I opened the newly purchased bottle of ProVitamin Leave in and it didn’t smell familiar and left my hair incredibly dry - I assumed I got a bad batch. I kept the bottle because it had a little bit left in it and I usually decant it into a spray bottle.
The next month I opened a new tub of the Curlific Texture Treatment, it had a somewhat similar scent but didn’t feel quite right. Again, my hair didn’t feel the same after using it but it wasn’t as bad as the previous leave in. I just assumed you’d changed the formula and carried on using it so as not to waste yet another product.
Tonight I went to wash my hair using the remainder of a bottle of Deep Moisture Shampoo purchased from a different online vendor. This bottle has familiar packaging and the scent, texture, consistency and effect I have come to expect. The bottle ran out midway through so I picked up a new bottle I had purchased from Pak Cosmetics back in April, to continue washing my hair.
This bottle was a lot firmer (when squeezing) in comparison to my previous bottle. The scent was completely different and the actual shampoo was a lot thinner consistency in comparison to the previous bottle. When I inspected the old bottle vs the new bottle I also noticed differences with the print on the packaging.
Additionally, I have just checked the unopened tub of Curlific Texture Treatment and it did not have the protective internal lid that it usually has. The newly opened Deep Moisture & unused Curlific Shampoo smell almost identical.
Below is a list of products I bought from Pak Cosmetics back in April:
- ProVitamin Leave In Conditioner x2
- Deep Moisture Shampoo x1
- Curlific Textured Hair Wash x1
- Curlific Texture Treatment x1
- Two Step Protein Treatment x1
I was wondering if you could please confirm the following about the above products:
- have there been any formula changes to any of the above products, if so when?
- have there been any changes to the manufacturer of the above products, if so when?
- have there been any changes to packaging on the above products, if so when?
- is there anything else I should know about these products that may account for the inconsistencies I experienced?
I suspect these products are counterfeits so I have taken photos, including of barcodes/identification codes etc. I have also taken kept all of the bottles so I am happy to take more photos and videos if you need them.
I was wondering if I sent these photos through to you, is there any way you can check these in your records to see if they register as legitimate?
I know this most likely isn’t your fault (so I apologise for the nauseatingly long email) but I’m quite upset about this as I spent a lot of money on these products. I know if I go to the vendor and accuse them of being counterfeit with no evidence (and ask for a refund) they will deny it and be of no help. I thought it would be best to get in touch with you for assistance first.
Warmest regards,
My name