r/qatar • u/Zealousideal-Item607 • 1d ago

Question Why is the HMC getting worse?

I have been here over a decade. I know people used to complain. But I never faced such issues. But recently my experiences rapidly converging on the inefficiency and waste and idleness that I see in other government orgs!

I also heard that the government appointed capable guy over a year ago to get the system streamlined and fixed. So far nothing. Except for a few thousand getting fired. But why are there too many people still chit-chatting and walking around without work?

Why is there a dedicated guy who is rarely there to give you HMC cards in each center when the government said you don’t HMC card over a year ago?

27 Upvotes

84% Upvoted

23 comments sorted by

20

u/player-974 1d ago

Too many unnecessary admin roles and sometimes even whole ahh departments, lesser actual healthcare staff and ofc rampant favoritism while hiring.

1

u/Bad_Edditor8910 1d ago

Were those the only cuts, or were nurses and pharmacists cut too? I'm noticing excruciatingly longer lines at multiple PHCC pharmacies and fewer nurses at the blood donation center.

6

u/Megadalo 21h ago

There has been cuts in every single sector in the hospital , all the way from doctors to nursing aides. Alot of people who work there right now are working with half a heart because there is no job security in the hospital anymore. On a side note, staff who got terminated / resigned between June till now have not received their graduity payments, thats how messed up the situation is right now . Alot of my resident friends just want to finish their mandatory years and leave ASAP, it is not the old HMC anymore so keep that in mind before going there

1

u/aaloobhaloo 7h ago

Yeah it was so sad to know my baby's occupational therapist was let go she was wonderful at her job as far as I know. Still think about her. I hope she gets an even better opportunity.

2

u/Megadalo 7h ago

Oh yeah , its not even about the age for alot of people , They just refused to resign some staff after their contract was over. My department lost one of our best staff like that and i quit too cause it was getting wild. Imagine working really hard and being one of the best just for you get fired for no reason

1

u/player-974 7h ago

The implications of the ongoing war tbh. Qatar lost 42% of revenue in the first 6 months of this year.

1

u/Megadalo 7h ago

During times of crisis, management made decisions that severely impacted morale and operational efficiency. While local clerks were allowed to stay home during the conflict and were later awarded retroactive war allowances once stability returned, staff who reported to work throughout the crisis received nothing. For instance, it is difficult to justify a situation where a local clerk who refused to report to work for an entire year due to just being lazy (Yes this was her explaination when the head nurse called her as to why she was not showing up) earned a higher salary than frontline nurses. ​Adding to this issue are hiring practices that often bring in borderline incompetent or unqualified personnel. When staff are placed in roles like clerical work without basic reading, writing, or communication skills in English, they cannot function effectively as organizational assets. Rather than contributing, many display unhelpful behavior when approached with inquiries. To add insult to injury, these positions are guaranteed massive annual performance increments ranging from a 50% minimum to a 200% maximum of their basic salary, regardless of actual productivity. ​To be clear, this is not a reflection on local employees as a whole; some of the most dedicated and exceptional workers I know are locals who readily acknowledge these systemic flaws. However, if the organization is genuinely navigating difficult times, leadership must prioritize fairness and actually retaining and rewarding true contributors while letting go of non performing staff, regardless of his or her nationality.

•

u/Bad_Edditor8910 4h ago

Without naming names, I think some of us know of the couple of exceptional local doctors in Hamad opthamology depts. so yes, there are plenty of qualified Qatari practitioners and admin staff. For whatever reason, you also have exceptionally lazy receptionists at certain PHCCs, who are at least local hire, if not local. Same sleepy attitude for over a decade without any growth or improvement. I do not know how HMC operates with such a massive discrepancy in qualification.

And the receptionists can make the doctors' lives hell, because they sort of do work together. Make it make sense!

27

u/Adept-Mobile-4251 1d ago

Always fill out the survey messages. I once appreciated a doctor because he was really good and guided me properly. They called me asking if they could share my feedback with higher management, and I said absolutely! Good doctors deserve recognition.

Another time, a doctor was late for his shift, then went for prayer, and I had to wait for an hour. When he finally came, he didn't even properly check my issue. He just told me to open my mouth from across the table and said he'd prescribe some medicine. I gave a negative rating, and the very next day, I got a call asking what exactly happened.

Some insider(working in gov sector) told me that negative ratings for any government service centre are displayed on higher management's screens and action is taken accordingly.

So guys, always fill out those surveys. Appreciate good service and report bad experiences. Your feedback actually matters!

5

u/CompleteMolasses3418 1d ago

How do u do the feedback?, I had to go in to a surgery for no reason because the doctor thought i had something and misdiagnosed me at HMC💀💔long story

3

u/Adept-Mobile-4251 1d ago

You usually receive a message on the same day or the next day after your visit. They ask you about everything, like the health centre you visited, staff guidance, waiting time, and your overall experience.

It's not just limited to HMC or health centres. It applies to other government services too, like Maroor, immigration, municipality, and service centres.

So whenever you receive these survey messages, take a minute and rate your experience.

Most of the time these msgs end up in spam folder, so mark them safe.

6

u/hamzatango 1d ago

I know its frustrating getting Private insurance best thing for our family

6

u/DaBritishGuy Expat 1d ago

That’s probably what they want tbh lol

1

u/slim-shade12 1d ago

Which one did you go for?

2

u/hamzatango 1d ago

Qlm

2

u/fokineff 1d ago

QLM's approval waiting time is always a frustrating experience

8

u/jpf8558 1d ago

I’ve been in Qatar over 25 years and have had 6-7 different insurers….. QLM is THE worst by a country mile.

1

u/fokineff 1d ago

Agreed.

1

u/hamzatango 19h ago

We have pre approval very fast

2

u/Radiant-Yesterday375 1d ago

I too had a poor experience with a scheduled consultation at HMC . The consultant was clueless regarding his treatment plan and approach and the resident or the intern didn't even bother to look away from her phone during the consultation. All my queries were bluntly suppressed and I ended up queueing the pharmacy for some OTC medicine.

-1

u/TheNotoriousLu 1d ago

The centers you’re referring to aren’t part of HMC

0

u/DaBritishGuy Expat 1d ago

You still need an HMC card to access services. It’s just that at the time of access you don’t need to show it and can show your QID instead as proof of identity.