What did I do wrong?

[u/ImNotCrazyYouIsCrazy]

This may not be the right place, but I figured it can't hurt. I'm a transition coordinator and am working with a client whose guardian and caregiver do not get along. I recently moved her during a very hostile move, and the guardian is asking for our director's number to complain. Long story short, they told me the move-in date was the 12th on the 7th, in the evening, which left me 2 days to set up movers. Movers were set up, and I informed both parties of what was going on. The guardian didn't like the date and wanted it switched to the 19th; I got it switched. Then the caregiver didn't like the date because the client was already packed, and it would be easiest to do with the client not home, and wanted it switched. I asked her to discuss it with the guardian and give me a date that works best with them. I was given the 14th, got the movers scheduled, notified them both, and neither replied that they had an issue with the date. The 14th comes along, and nobody is at the home; the movers are there, and the caregiver informs me she's out of town and that nobody has signed the lease and nobody was given keys. She gives me the door code so that the movers can start loading the truck. I tried to call the guardian multiple times, and she sent me to voicemail three times and sent me a message to call the caregiver, saying that nobody informed her that she could sign the lease. I contacted our housing person, who informed me that she's on her way to the property manager because if we don't get the client in today, then her lease will be terminated and the rent will go up. The caregiver called me back to inform me that if we can't move into the apartment, then we should drop the belongings off at her garage; that sounds ridiculous to me. Movers get everything packed, and the caregiver calls me to inform me that she signed the lease somehow and the housing person would be on the way with the keys. I head over there, get everything moved in, thank the movers, and inform the guardian that we took care of it. The guardian asks where the keys are, and I inform her that I gave them to the caregiver's CEO, and she can pick them up if she'd like to. She replies Thank you, now on the 15th, I get word she wants to complain. I went so far above and beyond what my job entails to get the client into an apartment, and I'm just baffled that she wants to complain when she wouldn't even take the day off or show up to the move.

[u/dd113456]

All the above but use paragraphs

[u/Always-Adar-64]

No good deed goes unpunished.

General advice, you figure the chain of decision making and stick to it

Don’t bounce between parties, there is a decision maker and that is who you go with.

While it’s nice if everyone is happy, it’s not required.

I’d 100% take a “I told you so” complaint than eat a complaint I busted my ass for.

EDIT: I always try to give decision-makers a voice, self-determination, and agency in outcomes. I provide guidance and solutions, but they have the right to ignore me handle the fallout themselves.

[u/ImNotCrazyYouIsCrazy → u/Always-Adar-64]

You make a lot of sense. I should've just taken more control of the situation. Unfortunately, I've always been a bit of a people-pleaser, except when I was in the service. But since I'm not dealing with that type of environment, I thought I needed to change.

[u/Always-Adar-64 → u/ImNotCrazyYouIsCrazy]

You take control within your scope.

People are allowed to make bad decisions.

It’s almost never our job to sprint to clean the whole thing up