r/steamsupport • u/ceutrix • Jun 01 '26
Problem Please help, someone’s trying to log into my steam account
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u/yourmomsanelderberry Jun 01 '26
Ive had this happened on a few platforms following some leaks a while back so dont stress its probably not even your fault. You are going to want to change your steam and email passwords and going forward if you dont already always try your best to keep passwords for diffrent cites diffrent. password managers help alot for this
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u/Mozhakar Jun 02 '26
The most important thing is never use the password for your email anywhere else. You only use that for the email
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u/Solo_Gunhea Jun 01 '26
This is why Steam guard exists so don't stress and just reset your password for email and steam and then it should stop.
Make sure you don't click links from random people on any platform or give out literally any personal info.
Being friendly isn't worth the risk
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u/AutoModerator Jun 01 '26
Hello! This is an automated message that appears on every post as a friendly reminder of our subreddit rules and guidelines.
There's nothing to worry about!
If your account is hijacked or you've otherwise lost access to it, please refer to our Hijacked Account and Account Login Issues rule for guidance on how to recover it.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
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u/bstsms Jun 01 '26
You should change your Steam and email password then make the 2FA to your phone.
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u/seeeyog Jun 01 '26
First, change the password for steam and your linked email.
Try to think what caused this, most likely it was a cookie/session hijack from your PC. I suggest reset all the passwords which are logged in your browser which was compromised.
Run an antivirus scan, can use Malwarebytes. Keep an eye on tour accounts for unusual activity.
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u/Infamous_Treacle_409 Jun 02 '26
if their cookie was stolen, they would have bypassed steam guard, at least, that's what I've seen
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u/Soggy_Struggle_963 Jun 02 '26
This is correct, they resume your active session which is already logged in.
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u/Infamous_Treacle_409 Jun 02 '26
yeah that's what happened to my discord and steam but I got them back and just moved to linux as I was already thinking Abt it
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u/seeeyog Jun 02 '26
You're correct, but the account's password is surely compromised, they should atleast change it for those who has the same pass.
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u/Infamous_Treacle_409 Jun 02 '26
yeah they should, just got a bit confused when you said steam guard triggers if someone logs in with your cookie, at least that's how I read it
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u/seeeyog Jun 02 '26
That was my mistake, I have seen my friends accounts get compromised this way. But also cookie/session hijacks happening alot recently (my friends installing things they shouldn't) so just mentioned it, my bad.
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u/Infamous_Treacle_409 Jun 02 '26
no worries, happened to me too and I don't even trust normal links sometimes
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u/Jaggerfrost Jun 02 '26
The 2FA is doing its job. Change your password to something with at least 20 characters. From a password manager
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u/umbrawolfx Jun 02 '26
My son recently had his account hijacked too. It's now 2fa protected because he didn't have it before. Wonder if it's related.
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u/Tall-Objective6567 Jun 03 '26
Write the steam customer support...they are gonna get the shit out of him🤣
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u/Badcapsuleer Jun 03 '26
Get a password manager, start using different passwords for every account. Make all new passwords as long as the interface allows and use the password manager to generate randomized passwords. Wherever possible turn on 2fa - looks like you have that for steam.
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u/Top-Lab9125 Jun 03 '26
I’ve heard Steam will send a thermonuclear guided missile to the hacker’s house and recover your account in record time if you open a support ticket.
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u/tigerthetabbyy Jun 04 '26
change password yada yada. report it to steam they kill the person you know the drill
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u/Kaufko Jun 04 '26
Follow what others said and get yourself something like Aegis which doesnt need a linked email for 2fa :D
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u/Inevitable_Serve1513 Jun 04 '26
Change ur passwords and contact steam support i think they gonna send a sniper to him
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u/Outrageous_Sugar_790 Jun 04 '26
You probably don’t even have your worry cus steam support is better than seal team 6
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u/aspiringpsychonautt Jun 05 '26
ill never understand posting here instead of immediately contacting stream and changing passwords
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u/RikkaWasHere Jun 04 '26
Why are you making a reddit post asking for help...... Is this your first day on the internet? Simply make a support request and theyll nuke the perpetrators house for you.
0
u/ohhsnoop Jun 05 '26
"Let me create a post real quick on reddit instead taking actions on protecting my account "
-3
u/Assistant-Unable Jun 01 '26
What do you want us to do?! Use your common sense and contact support/change password….
1
u/Nerevarius_420 Jun 02 '26
What do you want us to do?
Maybe not be snide, I guess that was asking a bit much.
37
u/Groandad Jun 01 '26
Change your password, and possibly the password of the linked email too