r/steamsupport • u/GreenDuston_ • 3d ago

Problem Help with games crashing

Hello! For the last 3 weeks I've had issues with games crashing and I need some help.
SOME games in my library have started crashing; Slay the Spire 2 crashes whenever I launch it, Baldur's Gate 3 crashes basically everytime when I try to save, always when it autosaves, other games, especially if downloaded more recently, work just fine. Both games used to work 4 weeks ago. What can I do? I already tried to uninstall/reinstall them and I did the same with Steam. Any suggestions?

My PC is a HP Laptop with this specifics:
12th Gen Intel(R) Core(TM) i5-1235U (1.30 GHz)
8 GB RAM
Intel(R) UHD Graphics (128 MB)

If any more info is needed I'll provide it.

1 Upvotes

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u/Shtyles 2d ago edited 2d ago

What type of crash? BSOD or CTD? Random crashing could either be driver or hardware. Try your windows event viewer to see what your system was doing at the time of crash. Other things you can do, grab a monitoring tool like HWinfo to see what your temps are while gaming, you can also do a memory test using a tool like memtest86

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u/GreenDuston_ 2d ago

I'll look into your suggestions, thanks! No idea about the type of crash. Tomorrow I'll look into that.

1

u/GreenDuston_ 2d ago

The thing that leads me to it being a software issue is that only 2 games out of my whole library crash (haven't tested everything but a large number of them), Slay the Spire 2 while launching, BG3 when saving. The ladder loads and I can play just fine, and is definitely more intensive than the former.