r/ThunderBay • u/Choice_Anywhere2377 • 1d ago
Crossroads Veterinary
Holly Moley! Seems like weeks since I have been trying to get my animal into seeing our vet and once we get in a call, it’s on hold forever, last time was a 30 minute hold; only to tell you that all vets are booked so now they have to double book, wait longer and charge you for as if your appointment is an emergency rate‼️ Is that fair⁉️ No the customer, no!! Or you must try again the next morning but the process is repeated for the next week or 3 if you don’t want to pay the emergency rate. Is this fair⁉️ No‼️
Plus in my opinion and experience, twice I experienced the reception being very loud and quite rude, who has over-talked to the high paying customers who only are speaking for their in pain and suffering animal. Maybe one can’t afford to lose an employee like that but I know she would be fired in a heartbeat in the real world‼️Rude‼️Rude‼️ And recently did notice the other employee learning her bad habits….
The vet manager, in scrubs/track suit takes your complaints but doesn’t or can’t do anything about them…hmmm 🧐
My question is how does this get resolved and knowing it’s a for profit business with 3 big corporations behind them 🧐