r/toRANTo • u/electradice • 7h ago
why do I have to be my own personal lawyer at EVERY DOCTOR AND DENTIST?
I’m on CDCP and need a crown. Apparently, this often gets rejected. Ok cool no biggie. The receptionist at my dentist office books me in.
2 months later the appt approaches, they call me to confirm, suddenly they’re like “Omg you don’t have the pre authorization submitted? that takes at least 3 weeks to submit. We have to submit it now. Sorry no one told us. We will postpone the appt” BRO ITS LITERALLY YOUR JOB AS THE DENTIST RECEPTIONIST TO KNOW THIS? Whatever. They submit it.
After this I’m on high alert so I research the fuck out of this. Googling “most common reasons for crown pre authorization rejection CDCP” (literally basic critical thinking skills are all that’s required to do this.)
It says a common reason is “periodontal charging over 1 year old.” It needs to be dated within 12 months. My last one was done OVER 12 MONTHS AGO, so I already know it’s gonna get rejected. Whatever. I’ll wait for them to call me and schedule the new charting, and then they’ll run it again.
And here was my mistake, I assumed these people had SOME knowledge of their ENTIRE PROFESSION.
They call me and tell me: “So sorry it got rejected, we don’t know why. We reccomend just submitting it again, maybe someone else will review the claim and approve it this time.”
(Ignoring this idiotic answer), I say: “Oh what about my periodontal charting? I need a new one, it says my last one was more than 1 year ago, they need it within 1 year.” THE RECEPTIONIST DISAGREES WITH ME. I ask her to ask the dentist. SHE ASKS THE DENTIST AND HE ALSO DISAGREES WITH ME.
The kicker: They reccomend “I call CDCP for more clarity.” BRO IM NOT GONNA CALL THEM AND ASK THEM A QUESTION THATS ANSWERED ON THEIR WEBSITE. ITS THERE IN BLACK AND WHITE
I expect this shit from a car dealership refusing to honour a warranty or something. But this is just idiotic level customer service - how do you NOT know how your own profession works? I understand CDCP is “new” but maybe SOMEONE could spend 30 seconds googling this periodically, considering it’s their JOB?
Don’t even get me started on the doctor. I’ve looked up my diagnosis and medications that treat it before I even step foot in there, lest they tell me to just ignore the symptom and come back in a month if it’s still there.
Anyways I’ve sent the dentist an email linking the government website where it says the requirements about the charting. They better apologize to me. I can’t believe I’m paying people for this service
Update: they admitted they were wrong LOL