Uber Eats Fare Issue

[u/BrilliantImportant63]

Hey guys 👋🏽 never posted here before but ive been doing Uber Eats for 6 years just about and today I accepted an order at Costco when the trip popped up it said 35 with guaranteed included tip so I accepted it it ended up costing $1,126.17 by far my biggest order so I was kinda hyped you know cause generally if you spend that much you’d leave a good tip… well that did not happen for me i completed the delivery and later found out I only received $35 fare for the trip which in my opinion for uber to pay that much for what I spent is crazy IT SHOULD HAVE BEEN MORE and then the person took the tip away like a complete a-hole sorry for no punctuation by the way I’m not in the mood to sit here and punctuate this right now I spoke to uber and they confirmed that it said there was a guaranteed tip and then basically just did not help me they paid me $35 dollars for almost an hour and a half of my time for me to deliver to some millionaire who cant tip a trip of this magnitude should have an automatic tip that the person should not be able to change and as uber drivers we need to stand up I do uber to make extra money to support my family I have a 2 year old and I know many others have children and do uber for the same reason as me if not more and when I spend this amount of time for honestly what I’d consider chump change Ob how big of an order it is it’s frustrating

[u/Wonderful_Tip_9541]

You accepted the order knowing it paid $35. What is your issue exactly? Can you show the breakdown that shows $0 tip?

[u/BrilliantImportant63 → u/Wonderful_Tip_9541]

Yes coming up one moment

[u/BrilliantImportant63 → u/Wonderful_Tip_9541]

Won’t let me add the screenshot but yea it doesn’t even mention a tip under the fare or anything

[u/Wonderful_Tip_9541 → u/BrilliantImportant63]

I get the frustration if someone didn’t tip on that large an order but you don’t have to take these orders if you don’t want to. They offered $35. That’s what’s expected you know

[u/BrilliantImportant63 → u/Wonderful_Tip_9541]

Yea you’re right to be honest lesson learned you know

[u/ShaunChief]

Welcome to our world 🌍😄

[u/AssOverLife]

If you saw it said $35 why take it if you're not happy with $35? You saw the pay and still decided to take it 💀

If you were hoping for a random big extra tip then you're a fool. Always expect that what the offer amount says is what you're gonna get.

[u/BrilliantImportant63 → u/AssOverLife]

Clearly didnt read what I posted lol fuck off

[u/AssOverLife → u/BrilliantImportant63]

I accepted an order at Costco when the trip popped up it said 35...

Even if it says with guaranteed tip included, that means if there's a tip you're guaranteed to get it. If there's not then you get nothing. So at minimum you'll get $35. Always assume if an offer says an amount that would 99% of the time be the amount you get. Now you know to never bet on human generosity when taking an order 😂

[u/feng123qwe]

Tips not guaranteed. Same as Instacart grocery ? Donot do grocery. Waste time.

[u/BrilliantImportant63 → u/feng123qwe]

Then why do I get trips from time to time that say that there’s a guaranteed included tip it’s confusing I spent almost an hour and a half and got paid $35. I could’ve made so much more money doing other orders in that time but yeah lesson learned I will not be doing no more shopping pay orders anymore after today like I’m fed up with Uber. It makes no sense that they would also pay $35 fair on a $1200 order almost like that makes absolutely no sense to me.

[u/BrilliantImportant63 → u/BrilliantImportant63]

Part of what’s confusing to me is that when I was on the phone with Uber support about this order they even confirmed that there was supposed to be a guaranteed included tip and proceeded to not pay me anything except for the $35 fair. That is the only reason why I would’ve ever accepted a trip at Costco is if there is a guaranteed tip and it was actually worth my time.

[u/Wonderful_Tip_9541 → u/BrilliantImportant63]

The “guaranteed tip” means they will pay what they offered you. It doesn’t mean you will get an additional tip. If they offer you $35 you get $35. It just means that if the customer lowers their tip then uber will still pay you the amount they offered.

[u/BrilliantImportant63 → u/Wonderful_Tip_9541]

I guess i didn’t understand it to be that way but in my opinion that’s kinda stupid, no? Even so uber only paying $35 for a $1100 dollar order makes no sense either if you ask me? I mean ive been doing uber for 6 years.

[u/Wonderful_Tip_9541 → u/BrilliantImportant63]

I’ve never seen base pay that high. To be honest. And yes guaranteed tip just means they can’t take the tip away. That’s all it means.

[u/BrilliantImportant63 → u/Wonderful_Tip_9541]

I gotcha and I tend to get offers like this from time to time even just for normal pickup orders I was a diamond member but dropped recently because of my acceptance rate