r/watcherentertainment • u/Stacylee0929 • 15d ago

Issues since app update

Like many others, I had to jump through a few hoops once the app updated. After finally being able to log in again and having the padlocks disappear, everything worked great…for a day. The issue I have now is while playing an episode (tried with both Ghost Files and Mystery Files, multiple episodes), the episode will play for a little bit and then just freeze. Not able to hit play again or fast forward or rewind. I’ve had to exit the app. Then when I go back into the app, it makes me start the episode from the beginning again. I fast forward to the point I was at, it plays for a little bit, freezes again. This never happened before the update and I just wanted to see if anyone else is having this issue or any ideas on what to do? I am using the app on Google TV’s if that has any importance.

16 Upvotes

95% Upvoted

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9

u/historyhill 15d ago

I would recommend going to the discord server and bringing this up on the dedicated tab about app issues and help! That way the right people to help will actually see it since I don't think anyone from the Watcher team checks reddit.

7

u/Stacylee0929 15d ago

lol ok so stupid question - what is discord/how do I post there etc? I’ve heard of Discord but I know absolutely nothing about it all. I tried looking into it a while back but I need it explained to me like a 5 year old 🤣🤣

2

u/historyhill 15d ago

Haha, not a stupid question! I only use discord for a few groups. So it's like a chatroom app for lack of a better word, but there's a ton of servers to join. A link to the WatcherTV server will be emailed to you/found in most of their monthly newsletters along with information about how to join! 

3

u/Stacylee0929 14d ago

Thank you SO much for the information. I truly appreciate you!!

3

u/Mr_Self-Destruct9 15d ago

Same exact thing happening to me, I think I saw someone on the discord also having this issue. I’m also on the Google play store app on my Nvidia Shield.

2

u/UpstairsWindow1677 8d ago

I’m still having this issue too, have you found a way to resolve it?

1

u/hearty-heythere 14d ago

Having similar issues here! Wasn’t able to log in with my password, but using the QR code worked. Once in the app, the newest ep of Ghost Files at The Enchanted Forest will start for me, I’ll hear about 20 seconds of audio with no video/a black screen, then it freezes and boots me out of the ep. Weird because it doesn’t seem to be doing that with other, older content. Gonna give it a minute, and if it's not sorted soon, I’ll reach out to customer service. Same as OP, using the Watcher app on Google TV.

1

u/UpstairsWindow1677 8d ago

Did you get a fix for it?

1

u/hearty-heythere 7d ago

Nope, not yet! We reached out to customer service and they are still working to resolve. They said they hadn’t seen that issue prior to our flagging it. They said that the “Enchanted Forest” episode and the “A September Catch Up w/ the Professor” were, unlike other eps, filmed in 4K. Those are specifically the only two videos we are unable to steam via the Watcher app on our TV. They asked if our Google TV had any available system updates (it didn’t) and whether our wifi was too slow to accommodate 4K (it isn’t, we regularly stream 4K vids on YouTube). We were ultimately able to cast from an iPhone to our TV via Watcher on web browser, but hoping the issue with the app gets resolved soon esp if 4K eps will be the norm moving forward.