r/Cadillac • u/Throwawayredditx619 • 3d ago

Cadillac pair Bluetooth with unresponsive cue screen?

Hi, I have a 2016 Cadillac CTS and my cue screen is unresponsive. Is it possible to use manual buttons to pair a phone via Bluetooth with an unresponsive touchscreen?

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u/TheUnbearableMan 3d ago

No. Gotta replace it. Go to cuescreens.com

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u/Throwawayredditx619 3d ago

Yup already looking into that

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u/Conscious_Good_5211 3d ago

Try holding the CUE power/volume knob for about 10 seconds to force a reboot, then use the steering-wheel voice button and say “Bluetooth” or “Pair phone.” If the system still won’t respond, the touchscreen digitizer is likely failing; the physical controls alone generally can’t finish pairing.

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u/Throwawayredditx619 3d ago

I have the common problem of the touchscreen delaminating and no longer working

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u/Most_Preparation_343 3d ago

If the phone hasn’t been paired before, probably not. The pairing process normally requires using the CUE touchscreen to open Bluetooth settings and confirm the PIN. Steering-wheel controls generally can’t initiate it. You may need to repair or temporarily replace the screen.

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u/Throwawayredditx619 3d ago

Yup that’s what I thought. Horrible design from the cadillac engineers