r/GaState • u/Turbulent_Sort3177 • 18d ago

General Anyone outlook not working?

I know it was down this past weekend but it’s say “user account does not exist in tenant Georgia State University

Edit - thank you all for the solutions! Keeping this up just in case anyone else needs help

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u/Pure_Judgment_5108 18d ago edited 18d ago

This took wayyyy too long but here is what I did to get it working on phone for Outlook
Note: Reinstall the app first.

  1. Add account
  2. Click the option “Skip”
  3. Enter school email (click next then go back)
  4. It’ll prompt “Add email manually” or something like that
  5. Click Microsoft 365.
  6. Enter your usual email/password

4

u/Informal-Proposal914 18d ago

I tried this three times, but then it just automatically goes to my authenticator app and says “account duplication,” it’s working perfectly on my mac though 😭

1

u/Informal-Proposal914 17d ago

(this is if you were still having the same issue as me) it works, just offload microsoft authenticator app through settings if you have it on your phone for a few minutes, and set it up manually like Pure_Judgment said and it should work!