I got my green banners back on August 6 after my July payment was processed. I waited two business days before submitting my ECF requesting for discharge of my loans (2) and placing my account in forbearance to avoid making further payments, because I was done with making payments.
A week-ish later, I got the "congratulations" email and In it, it said it can take up to 5 weeks to process the discharge of my loan. No problem.
It's been closer to 10 weeks now and there is still no update on my discharge.
I am now getting email notifications from MOHELA that my IDR recertification is coming up and my account still hasn't updated nor have I received any further communication stating that my account has been zero'd out on the StudentAID website.
Can anyone give me some insight as to what's happening? Did I miss a step anywhere? Am I supposed to call in and wait on hold for many hours before getting this resolved by a human?
FWIW, I'd like to share screenshots, but this sub won't let me. The option to do so is greyed out.