I used to support contact centers and after our fourth Cisco upgrade, it was brought up that our customer service department wanted to find out how much a different set of hold music would cost. It was shockingly expensive and didn't seem to matter if it was just different instrumentals, a live feed, whatever. The project costs and ongoing licensing fees were almost a third as much as the entire phone system
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u/kyngslinn Aug 15 '26
I'm just here chortling because this is the "on hold" music at my job