r/nbn • • 3d ago

Troubleshooting Am I being an idiot?

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Hello everyone,

I'm trying to help a family member set up their internet. The internet provider has confirmed the connection is on. I assumed the NBN box would have something to plug the CAT5e cable into but I haven't seen it, so I've plugged it into the wall. The internet still isn't working.

I have the distinct sense I'm being an idiot and missing something obvious. Any advice?

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