r/newzealand • u/No_Economist_8350 • 3h ago
Discussion Amazon finally closed its ears on me
Usually, return process is hassle free and I had no issue with it in the past.
I have tried to return a faulty camera which stopped working after 3 months.
When I asked its bot and asked so I can speak to a physical agent, it gave me an infinite loop:
They directed me to "call now" button and when I click on it it brings me back to main menu. When I crawl myself back to the bot it does the same thing. It keeps saying it cant help and need to call them. They dont let you call them or chat to agent.
I am not sure if its a glitch or their new policy. Please beware when you are buying from Amazon Au from Nz in the future. If this isnt a glitch then you are effectively left with just 4 weeks cover for your stuff.