r/techsupport • u/[deleted] • 1d ago

Open | Hardware My PC keeps crashing randomly.

[deleted]

3 Upvotes

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1

u/Particular_Budget_23 1d ago

Since it is a brand new prebuilt you should just check the simple stuff first like making sure your monitor cable is plugged firmly into the GPU and the card itself didnt rattle loose during shipping. If everything is physically seated tight and it still drops signal just send it right back for a replacement. Dont waste hours doing tech support on a rig you just paid for.

1

u/100000-30580 1d ago

Yeah that's probably what I Will do. I don't know much about computers but everything seems to be in place.

1

u/Particular_Budget_23 1d ago

Good call on sending it back. Just make sure you snap a few clear pictures of the PC inside and out before you box it up so the company cant try to blame you if it gets smashed during shipping.

1

u/ChasDIY 1d ago

Send it back, is the simple answer, if your know very little about computers

Or you could call their customer support for help first

1

u/100000-30580 1d ago

Yes its for the best.

1

u/Ok_Antelope_272 1d ago

What specs is the pc?

1

u/Stephano_420 1d ago

When the screen goes black with "No Signal" while the audio glitches and the PC stays running, it almost always means the graphics card (GPU) crashed or lost power/connection, while the rest of the computer is still running in the background. ​Since you just bought this PC a week ago, it is likely a loose component from shipping or a old graphics driver. Try these simple checks before dealing with the hassle of a return: ​ 1. Check that the Monitor is Plugged into the Graphics Card Make sure your Display cable is plugged horizontally into the graphics card (lower down on the back of the PC), and not vertically into the motherboard panel near the USB ports at the top. Also, push both ends of the Display cable firmly to make sure it isn't loose. ​ 2. Restart the Graphics Driver (Quick Test) The next time the screen goes black and the audio stutters, press Win + Ctrl + Shift + B on your keyboard all at once.

​You will hear a quick beep and the screen will flash as Windows forces the graphics card to restart. If the picture comes back, it is almost certainly just a software/driver bug rather than broken hardware.

​ 3. Update Your Graphics Drivers Prebuilt PCs often ship with outdated factory drivers that crash while watching YouTube (browser hardware acceleration).

​Right-click the Start button and open Task Manager, then click the Performance tab and click GPU at the bottom to see if you have an NVIDIA or AMD card.

​Go to NVIDIA's or AMD's official website, download their automatic driver installer (NVIDIA App or AMD Adrenalin), and install the latest driver.

​ 4. Check for Loose Power Cables (Shipping Shake) Graphics cards are heavy and often get jostled slightly loose in the delivery truck.

​Turn off the PC, unplug the power cord from the back, and take off the side panel. ​Gently push the graphics card (the large horizontal block in the middle of the board) straight in to make sure it hasn't wiggled out of its slot, and make sure the power cables plugged into the edge of the card are clicked all the way in.

​ When to return it: If updating the driver and checking the cables doesn't stop the black screens within a day, do not spend weeks debugging a brand-new PC. Since you are within your 1-week return window, pack it up and exchange it for a replacement while it's still covered by the store's easy return policy