r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

892 Upvotes

r/techsupport • • 2h ago

Open | Hardware Help me fix my microstutters(100-130ms)

3 Upvotes

​

I have persistent 100–130 ms frametime spikes across many games despite replacing nearly every major PC component. Looking for ideas beyond the usual troubleshooting.

\\# Current PC Specs

\\\* Ryzen 7 5700X3D

\\\* RTX 4060

\\\* ASUS PRIME B550M-K

\\\* 16 GB DDR4

\\\* Samsung PM9A1 NVMe SSD

\\\* 650 W PSU

\\# Previous Hardware

The issue has persisted despite replacing nearly every major component over time:

\\\* Previous GPU: RX 6500 XT

\\\* Previous motherboard: Gigabyte B450M DS3H V2

\\\* Different CPU

\\\* Different RAM

\\\* Different SSD

\\\* Different PSU

At this point, almost the entire PC has been replaced.

\\# The Problem

Many games suffer from severe frametime spikes (typically around \\\*\\\*100–130 ms\\\*\\\*) despite otherwise normal performance. Average FPS is often fine, but the game visibly hitches.

Examples of affected games include:

\\\* Deadlock

\\\* Talos Principle 2

\\\* Rogue Trader

\\\* Phoenix Point

\\\* Chaos Gate

\\\* Zero Parades

\\\* Expedition 33

\\\* Xenonauts 2

\\\* Expeditions: Rome

\\\* BIOMORPH

\\\* GRIME II

\\\* Pyre

\\\* Wildermyth

\\\* Mewgenics

\\\* Esoteric Ebb

Games that are smooth include:

\\\* Portal 2

\\\* Hades II

\\\* Mina the Hollower

\\# One Interesting Pattern

One thing we've consistently observed is that \\\*\\\*standing still and simply rotating the camera usually does not cause stutters.\\\*\\\*

Instead, the stutters mostly occur \\\*\\\*while moving through the game world\\\*\\\*.

Because of that, it seems like the issue may be related to some aspect of world traversal or world updates rather than camera movement or raw GPU rendering.

We're \\\*\\\*not claiming that's the root cause\\\*\\\*, only that it's the strongest pattern we've found so far.

\\# Diagnostics Performed

We've spent a lot of time collecting data rather than guessing.

\\# CapFrameX

\\\* Frametime spikes consistently reach around \\\*\\\*100–130 ms\\\*\\\*

\\\* Average FPS is otherwise normal

\\# System Monitoring

During the spikes:

\\\* CPU usage stays normal

\\\* GPU usage stays normal

\\\* CPU clocks remain stable

\\\* GPU clocks remain stable

\\\* Temperatures remain normal

\\# LatencyMon

No significant DPC latency issues were detected.

\\# GPU-Z

PCIe Render Test reports the GPU operating correctly at:

\\\* PCIe 4.0 x8 @ PCIe 4.0 x8

Resizable BAR is enabled.

\\# Troubleshooting Already Done

We've already tried or ruled out:

\\\* Replacing the CPU

\\\* Replacing the GPU (AMD and NVIDIA)

\\\* Replacing the motherboard

\\\* Replacing the RAM

\\\* Replacing the SSD

\\\* Replacing the PSU

\\\* Fresh Windows installation

\\\* Testing under Linux

\\\* Updating the BIOS

\\\* Loading BIOS default settings

\\\* Different monitor

\\\* Different DisplayPort/HDMI cables

\\\* Different electrical outlets/buildings

\\\* Temperatures and thermal throttling

\\\* PCIe link issues

\\\* Basic resource bottlenecks

\\# Why We're Posting

At this point, we're no longer looking for the standard suggestions like:

\\\* Reinstall Windows

\\\* Update drivers

\\\* Enable XMP/DOCP

\\\* Check temperatures

\\\* Replace the SSD

Those have already been covered.

We're hoping someone recognizes this pattern or has experience with similar cases.

The current evidence seems to suggest that \\\*\\\*something about certain games' world traversal, asset loading, scripting, or world simulation workloads causes intermittent stalls\\\*\\\*, while games with more self-contained levels (Portal 2, Hades II, Mina the Hollower) run smoothly.

Again, we're \\\*\\\*not saying that's definitely the cause.\\\*\\\* It's simply the strongest correlation we've found after months of troubleshooting.

Has anyone encountered anything similar or have ideas for what could cause this kind of selective frametime behavior?

Here is the UserBenchmark link:

\\\[https://www.userbenchmark.com/UserRun/73563039\\\\\\\](https://www.userbenchmark.com/UserRun/73563039)


r/techsupport • • 4h ago

Open | Hardware My PC keeps crashing randomly.

3 Upvotes

Im just randomly watching YouTube videos or whatever, when suddendly audio starts breaking. Next thing I know, everything freezes, 10 seconds later, monitor goes black, display port no signal text, PC is still on.

I bought This PC like a week ago. Should I sent it back and ask for another or what do I do?


r/techsupport • • 5h ago

Open | Hardware Cpu usage randomly spikes up while running most games

3 Upvotes

I noticed that ever since I bought my laptop less than a year ago, whenever I boot up any kind of game, from steam games like l4d2 to rpgmaker games, even browser games made in the early 2000s have this issue, the cpu tends to always randomly spike up to a mininum of over 70% usage, causing the games to drop to single digit fps and makes the entire device slow down, sometimes it does this even if I'm not running games, which makes it harder to do any kind of work.

Why is this happening and what can I do to either fix this or atleast make it more bearable?

Storage: 954 GB, Graphic card: 496, RAM installed: 32,0 GB, Processor: AMD Ryzen 7 7730U with Radeon Graphics (If there's something that I should add here that could help, tell me what it is and where I could find it)


r/techsupport • • 8h ago

Open | Windows PC does weird crashes - even after reinstalling windows

4 Upvotes

Hello,

I have a lot of problems using my computer since I got it.
It randomly crashes (like the graphic drivers just restart or stop existing randomly for example)
Happens more when a game is launched and i do an alt-tab to use spotify or discord
I clearly don't know where it's from.

Config:
Gigabyte Gigabyte X870 AORUS ELITE WIFI7 ICE
Sapphire AMD Radeon RX 7800 XT
AMD Ryzen 7 7800X3D
RAM Corsair 2x16Go (6000MT/s - ref: Corsair CMK32GX5M2E6000C36)

Windows 11 - up to date
Adrenalin - 26.8.1
XMP Profile is not activated (PC crashes when I activate it)
BIOS has been reset (Clear CMOS)

I test my PC with ESET Online Scanner sometimes, but no virus in sight

Could somebody help me?

Thanks


r/techsupport • • 5h ago

Open | Hardware RX 9070 XT / Ryzen 9 9900X3D Persistent GPU driver issues, Code 31 and black screens. Running out of ideas!

3 Upvotes

Hi everyone!

I'm hoping someone here might be able to help me figure out what's going on with my PC because I'm genuinely running out of ideas!

I've been experiencing recurring crashes and black screens for months now. I've tried quite a few things to resolve the problem, some of which appeared to improve stability temporarily, but unfortunately the crashes keep coming back.

I'm not particularly experienced with diagnosing hardware issues, so I'd really appreciate some advice before I start considering replacing components.

PC specifications

  • CPU: AMD Ryzen 9 9900X3D
  • GPU: XFX AMD Radeon RX 9070 XT
  • Integrated GPU: AMD Radeon Graphics
  • Motherboard: Gigabyte X870 AORUS ELITE WIFI7 ICE
  • RAM: Corsair Vengeance 64GB DDR5-5200
  • Primary SSD: Samsung 990 PRO 2TB NVMe
  • Secondary SSD: Crucial BX500 480GB SATA
  • HDD: Seagate BarraCuda 2TB SATA
  • PSU: Corsair RM1000x 1000W
  • Case: Corsair 6500X
  • CPU Cooler: Thermalright Peerless Assassin 120
  • Previous Cooler: Corsair H150i LCD (failed and replaced)
  • Monitors: 3 × Dell S2722DGM
  • Operating System: Windows 11 (build 26200)
  • Cooling/RGB Software: Corsair iCUE, controlling my fans, cooling and RGB lighting

What's happening?

The main issue is that my PC will suddenly freeze and all three monitors will go black.

Sometimes this happens without much warning, and the system becomes completely unresponsive, requiring a restart.

I've also previously encountered Code 31 in Device Manager for my RX 9070 XT, where Windows reports that it cannot load the required drivers.

AMD Adrenalin has also caused problems, and I've experienced repeated graphics driver instability.

The issues became particularly noticeable after moving my PC, although I haven't been able to establish whether that's related.

The frustrating thing is that the PC can appear to be working perfectly normally, only for the problem to happen again.

What I've already tried

Over the past few months, I've attempted the following:

  • DDU: Used Display Driver Uninstaller to completely remove AMD graphics drivers before performing a clean installation. Unfortunately, the crashes returned.
  • BIOS update: Updated my motherboard BIOS from F2 to F12b. The problem persisted, including Code 31 appearing again afterwards.
  • RAM/EXPO: Disabled EXPO to investigate potential memory instability.
  • Gigabyte Control Center: Completely uninstalled this after suspecting a possible software conflict. This appeared to improve stability, but hasn't resolved the issue.
  • Corsair iCUE: Tried closing iCUE to investigate whether it was contributing to the crashes.
  • Overlays/background applications: Disabled or removed Xbox Game Bar, Discord overlays and U(.)GG during troubleshooting.
  • Physical connections: Checked the PC's connections in case something had come loose when moving it.
  • GPU support: The graphics card has a support bracket installed.
  • CPU cooling: My original Corsair H150i LCD cooler failed and was replaced with a Thermalright Peerless Assassin 120. I'm mentioning this for completeness, although I don't know whether it's related.

Despite all this, the crashes are still happening.

Latest crash – 17 October 2026

Today at approximately 17:13, my PC completely froze and all three monitors went black again.

After restarting, I checked Windows Reliability Monitor and found 11 critical events, including five hardware error reports.

The hardware errors were:

Time Problem Event Code
17:13 LiveKernelEvent a1000001
17:13 LiveKernelEvent 141
17:13 LiveKernelEvent a2000002
17:14 LiveKernelEvent 193
17:17 LiveKernelEvent 193

Reliability Monitor also showed:

  • Corsair iCUE Component stopped working.
  • Riot Vanguard Tray stopped working.
  • Windows was not properly shut down.
  • Additional hardware errors following the restart.

I don't know whether iCUE or Vanguard are contributing to the problem or whether they're simply crashing because of the wider system instability.

WinDbg crash dump analysis

I've also started looking at the crash dumps using Microsoft WinDbg.

The AMD watchdog dump from today's crash (AMD_WATCHDOG-20261017-1713.dmp) returned:

BUGCHECK_CODE: a1000001

MODULE_NAME: amdfendr
IMAGE_NAME: amdfendr.sys

SYMBOL_NAME: amdfendr+554d8

FAILURE_BUCKET_ID:
LKD_0xA1000001_amdfendr!unknown_function

PROCESS_NAME: System

The dump was identified as a kernel-generated live triage dump.

Other diagnostic files generated around the same time included:

WATCHDOG-20261017-1713.dmp
AMD_REPORT_UM-20261017-1713.dmp
WATCHDOG-20261017-1714.dmp
WATCHDOG-20261017-1717.dmp

From what I understand, LiveKernelEvent 141 is commonly associated with graphics engine timeouts, but I'm unsure what the other errors indicate or whether they're all connected.

I also appreciate that amdfendr.sys appearing in the dump doesn't necessarily mean that particular driver is responsible for causing the crash.

What I'm hoping someone can help with

I'm struggling to determine whether this is:

  • A faulty RX 9070 XT.
  • An AMD driver issue.
  • A motherboard BIOS or PCIe compatibility problem.
  • A power delivery issue.
  • A software conflict involving iCUE, Vanguard or other background applications.
  • Something else entirely that I've overlooked.

Given the hardware in this build, I'd really like to get to the bottom of it rather than continuing to experience random crashes.

Has anyone experienced similar issues with the RX 9070 XT, particularly alongside a Gigabyte X870 motherboard?

Are there any specific diagnostic tests or settings you'd recommend checking to narrow down the cause?

I'm happy to provide additional information, screenshots, event logs or further WinDbg analysis if it would help.

Any suggestions would be hugely appreciated. Thank you!


r/techsupport • • 3h ago

Open | Hardware Burning CD-Rs (MacOS)

2 Upvotes

Bought new Acu-Disc CD-Rs which I am trying to burn music to.

Music is 44.1Khz at 16bit WAV files.

All burning attempts (on mac) both through Music and Finder have appeared to be working as intended, burning each file until getting to the "finishing" stage, at which point nothing happens for up to and over an hour.

When looking at a new disc and inspecting in Disk Utility the disk reads as having zero capacity, which is obviously odd, get info reads that the discs are not writable, am I doing something wrong? Is this likely the fault of a cheap disk drive?


r/techsupport • • 3h ago

Open | Hardware PC shut down and then reboot by itself during gaming

2 Upvotes

Hii!

I'm in a bit of a problem. I would be grateful for some help!

Basically when i play Witcher 3 Remastered or AC Black Flag Resynced or Borderlands 2, so it doesn't matter it's high demand or low the pc just shot down and then reboot right away.

The thing is i just changed some stuff in my pc so i'm not sure if something is not compatible or what is the deal. I spoke with my tech friend and he said it should be good.

Videocard: RTX 5050 Windforce OC 8gb GDDR6 (new, before this i had radeon rx 580)

Motherboard: Aorus Elite b450 (i updated the BIOS to the newest)

Processor: Ryzen 5 5600 (new, i had ryzen 2 2600)

Power supply: Seasonic GX-650, 80 plus gold

Ram: 2x8 GB G.Skill Aegis DDR4 3000MHz CL 16 1.35V

Windows 11

I don't see problem with the temperature. Everything was around 29-50 degree, except the videocard.

HWMonitor

NVIDIA GeForce RTX 5050:

GPU: 76 celcius

Memory: 84 celcius

What can cause this?


r/techsupport • • 4h ago

Open | Windows Legion HDMI output issue

2 Upvotes

I am not able to connect my Legion 5 pro to an external monitor through my HDMI port. The laptop detects the display shows the screen animation and behaves like the display is working fine ( like the cursor disappears if i move to edge if the projection mode is screen extend etc) but the monitor shows no signal.

To verify its not my monitor issue i tried connecting it to my TV still the same the laptop recognise the tv its resolution, refresh rate etc but the tv shows no signal. I tried reinstalling nvidia graphics drivers but there was no use.

Is it a hardware issue what else should i try. I currently dont have a type c to HDMI connector should i try that.

I was using the monitor with this laptop a week before.

If anyone have any suggestions please help.


r/techsupport • • 6h ago

Open | Windows Desktop - Windows applications / system taking longer to boot / open

3 Upvotes

Recently noticed, since getting my desktop, that applications are taking longer than before to open. Boot time is becoming noticeably longer and applications like chrome are taking more time to load and respond. How could I fix this?


r/techsupport • • 27m ago

Open | Windows Games getting 99% slower SPECS: gtx 1070 intel i3 10105 16gb ddr4 1tb hard drive

• Upvotes

Basically I updated windows 11 to the newest version 26h2. After the restart the games I play: Minecraft,hoi4, war thunder, enlisted have dropped in fps from about 200 to 10 at maximum. Can somebody please help. I do not have an ssd. Tried: defragmenting, changing gpu drivers and putting power plan to high. My bios and everything is fully updated. Thanks in advance!


r/techsupport • • 30m ago

Open | Data Recovery USB drive slows and freezes my pc when trying to open files or copy them to the SSD. How can I save my files?

• Upvotes

I've had this issue for a while, both on my old HP Omen 15 laptop and my current desktop pc (AMD Ryzen 7). I'm not sure of the branding of my USB drive, I got it off Amazon during COVID-19, it's one of those cat paw shaped ones (I know it was dumb to get an off brand one, I was a teen with 0 tech savvy). Lots of jpeg and png files have become corrupted (half or more of the image is greyed out) and trying to copy or open any files from the drive slows my pc down to a crawl, especially older files I've moved across various drives. On my laptop it used to completely freeze the system and I had to force a restart.

Is there any way to save my files? Or are they corrupted forever? Some of those are files from my childhood writing and first digital drawings and they mean a lot to me, as well as more recent ones which are part of my portfolio, so I'd like to save as many as possible.


r/techsupport • • 56m ago

Open | Hardware TP-LINK TX401 Capped at 100 MBPS

• Upvotes

Model: TX401  

Firmware Version: 3.1.11

My connection will not negotiate past 100MBPS

 

I have tried directly connecting to the ONT box 10gb port with a CableMatters Cat 6e cable.

 

When I used the ethernet jack on the motherboard both that cable and the original 1gb router cable get a 1gb connection (which is the max for that port).

 

However, when I use either of those cables/sources on the TX401 I only get 100mbps. (I have tried 1gb, 10gb, autonegotiate)

In the bios I set up the PCIe 16 port to gen 3 (instead of auto) to no avail.

 

 

MB: TUF X570-Plus WiFi 
Processor    AMD Ryzen 7 3700X 8-Core Processor (3.60 GHz)
Installed RAM    32.0 GB
Graphics card    AMD Radeon RX 5700 XT (8 GB)
System type    64-bit operating system, x64-based processor
 

 

Any help would be greatly appreciated.


r/techsupport • • 1h ago

Open | Windows Changed CPU from 5600G to 5700x

• Upvotes

Don't judge me for my choice, i just wanted to have CPU without integrated graphics. Anyways.

Specs:

- CPU 5700x

- GPU 6700xt

- Motherboard Gigabyte B550 Gaming X V2 1.4

- 32GB of DDR4 ram (2x 16GB Fury Beast)

- 2 SSDs (one 1TB with Windows 11 on, second with 2TB)

- Power supply is 850W

(Would like to write more but PC is not helping me with that.)

I tried everything this entire day and have no idea what else i could do. Updated BIOS, reinstalled drivers, i can't download more things on Gigabyte app due to PC rebooting after a few seconds of working randomly displaying red horizontal lines on screen. I'm so tired now. Someone please help. I guess there is a conflict in drivers or previous things set to last CPU that causes this? I don't know.


r/techsupport • • 1h ago

Open | Windows PC keeps randomly disconnecting from the internet

• Upvotes

So, recently my pc keeps disconnecting from wifi randomly or during "heavy loads"(eg. downloading large files at 20MB/s+, no idea how that works but it doesnt do that now) this keeps happening multiple times a day for the whole day so playing online games is unbearable and watching videos is annoying because of this
the router shouldnt really be a problem i think, its new and upped my download/upload speeds and it started doing these shenanigans recently(1 or 2 weeks ago)
i didnt hear any complaints from any of my family members about that so its probably something with my pc then


r/techsupport • • 2h ago

Open | Hardware HP Victus 16 Laptop having black screens while gaming

1 Upvotes

I'm having an issue with my laptop when i'm gaming, in pretty much every game that isn't very easy to run, i start to get black screens after 5-10 minutes. First it starts with a momentary one, then it gets more and more frequent until it completely goes black.

When it's completely black:
-game is still running on the second test monitor, audio etc is not distorted
-my power button, and my caps lock button are blinking
until the whole thing eventually goes into what i believe is sleep mode

CPU temperature shows 100C+ when it is black screening through HWMonitor, i'm kind of clueless if it's normal because i remember similar temperatures from before, AND it sometimes just runs the stuff without anything happening, but the next day issue reoccurs. Then the next day its okay if i run it for 6 hours straight as i stream it xD. It feels random

So far i've tried:
lowering the graphics (worked, but.. ew)
updating gpu drivers
Ran HP diagnosis tool, every hardware seems OK
Limiting CPU to the downwards of 60% use, seem to run longer until the black screen reappers eventually
power save mode
switched mux switch to discrete from bios
set it to do nothing when the lid is closed (suspected hall sensor error, didn't work)

I'm hoping it just needs cleaning, and it was last cleaned 7 months ago with new thermal paste, but black screens seeming to happen randomly, and 7 months being not that long, i'm kind of lost. Fans also work normally, and the gpu side actually makes my finger feel cold

it has rtx 4070M and i7-13700H on win11


r/techsupport • • 6h ago

Open | Hardware HP Omen 16 (2022, i7-11800H + RTX 3060) — No Display/No Boot After Sudden Failure, Board-Level Repair Advice Needed

2 Upvotes

Hi everyone,
I have an HP Omen 16 (2022 model) with an Intel Core i7-11800H, RTX 3060 Laptop GPU, 16GB RAM, and SSD storage.

The laptop suddenly stopped booting. Here are the symptoms:
Power LED and fans turn on, but there is no display.
No HP logo or BIOS screen appears.
Keyboard backlight and Caps Lock response are absent.
BIOS recovery using Windows + B / Windows + V did not work.

The laptop does not appear to complete its normal startup process.

Repair attempts so far:
I initially gave the laptop to a local technician who has experience with motherboard-level repairs. He suspected a power-related motherboard issue and attempted to replace power IC(s), but the laptop still did not start.
He then sent the motherboard to a more experienced senior technician in another city. Unfortunately, that technician was also unable to get the board working, and the board is now being returned.
I have not yet received a detailed diagnostic report explaining exactly which voltage rail or component is failing.

Questions for experienced laptop motherboard repair technicians:
What should be checked first in this situation: input power, standby rails, power sequencing, BIOS/EC, or something else?

Which measurements would help narrow down the actual fault before replacing any more components?

Could this still be a repairable motherboard-level fault, or could it indicate a more serious failure?

Are there any known issues or repair considerations specific to the 2022 HP Omen 16 platform?

What information should I ask my technician to provide so another specialist can diagnose it properly?

I am not looking for random part replacements. I would appreciate advice from people experienced in board-level laptop repair, especially anyone who has repaired a similar Omen 16.

Thank you!


r/techsupport • • 2h ago

Open | Software I need help extracting files from an old Wii software I used to use as a kid

1 Upvotes

I need help extracting the files from an old Wii software called mix superstar I’ve tried using an online file extracting program to no avail can someone help me out or extract the software for me?


r/techsupport • • 2h ago

Open | Windows Rocket League randomly freezes my entire screen for a split second, but my PC seems fine?

1 Upvotes

Hey everyone, I'm having a really weird issue when playing Rocket League on PC, and I'm wondering if anyone else has experienced this or knows how to fix it.

Every once in a while, my entire screen freezes for around 0.2 seconds and then catches up. It's not just the game itself — even my desktop video wallpaper seems to freeze. However, my audio continues normally, and Task Manager doesn't seem to show anything unusual.

My PC specs:

  • GPU: NVIDIA RTX 4060 8GB
  • CPU: Intel Core i5-13400F
  • RAM: 32GB DDR4-3200
  • OS: Windows 11
  • Monitor: 110Hz

What I've noticed:

  • It seems to happen specifically in Rocket League.
  • The freezes are extremely brief, around 0.2 seconds.
  • My whole screen appears to freeze, not just the game.
  • My temperatures and Task Manager look normal when I've checked.
  • Restarting my PC often seems to fix it, at least for 10 minutes.

I've had Windows system corruption before that DISM managed to fix. So I do wonder if that could be related. I'm not sure if it's a GPU driver issue, Windows problem, or something else entirely.

Has anyone experienced something similar? Any ideas on what could cause a whole-screen stutter when the game itself seems to be the only thing triggering it?

Any help would be appreciated!


r/techsupport • • 2h ago

Open | Networking OmniBook 5 won't connect to WiFi no matter what I do?

1 Upvotes

I'm not great with technology so I apologize if I don't explain this well but I recently got an OmniBook5 and its totally fine in every other aspect but after I moved to a new house it just refuses to connect to my WiFi even though it had no problems at my old house (I'm using a different router/wifi network for reference).

I don't have any issues with other devices connecting to WiFi but whenever I try to connect my laptop it will say it's connecting for a while and then gives me the same "can't connect to this network" message or on the rare occasion that it does connect it will only stay for a few minutes before it disconnects on its own again and I'm just getting very frustrated.

I tried to follow the instructions on Google to fix it, I turned off all of the power saving options which worked for a couple minutes and then nothing. I tried doing a network reset to see if maybe there was something switched on messing with it and now even with the correct password it won't connect at all.

Is there anything else I can do? I can't do anything on my laptop without WiFi and I'm just very frustrated and confused. I'm pretty sure it's an issue with my WiFi specifically since my laptop was fine with the old network as well as my hotspot, is there anything I can do with the router to fix this maybe?


r/techsupport • • 2h ago

Open | Windows Microsoft Snipping Tool Crashing

1 Upvotes

Hi, I have been using the snipping tool to take screenshots and write notes on. It has worked perfectly up until yesterday. For reference I am on a Surface Pro and using a stylus. The app opens fine, and it actually allows me to take a screenshot just fine. However, when I start writing notes it will crash after like 30 seconds or so. First the app page turns dark gray, then the page completely closes.

What I've tried so far:

  • Restarting my laptop and launching the app again
  • Open app -> Settings -> Change: Screenshots are saved to folder to local folder instead of OneDrive
  • Open app -> Settings -> Automatically save original screenshots: Off
  • Settings -> Installed Apps -> Advanced Options -> Repair
  • Settings -> Installed Apps -> Advanced Options -> Reset
  • Uninstalling and reinstalling
  • Ran a quick scan, no threats found

These were all individual attempts where I would try to use the app and it would keep crashing.

If anyone has any insight on how to fix this, it would be greatly appreciated!


r/techsupport • • 2h ago

Open | Software Windows 11 audio issue

1 Upvotes

So this is what happened: so on my windows 11 laptop, there's no audio output so i cant hear anything expect for some certain sound like discord notification sound, it doesnt happen instantly, it happens when i open an application, my windows and my sound driver is updated and i dont really know what to do know, someone please help


r/techsupport • • 3h ago

Open | Windows Audio cracking

1 Upvotes

Ok this is a very strange problem, I would say I'm decent at tech and finding the answers to my tech issues online usually(I've never asked for help before) and I would contact my parts manufacturer if I knew what was wrong. So the issue is when using any sort of audio output device(except ones connected with optical cables) my audio cracks ranging from slightly to overwhelming. It happens with many different headphones and iems, although I haven't tested Bluetooth I have tested different 3.5 ports along with USB to 3.5 jacks. I have righted using different audio drivers, resetting my pc, and it has out lasted my current PC. I rebuilt my pc changing the mobo, CPU cooler, ram and PSU but it still happens on the new computer. It doesn't always happen though, sometimes it just doesn't. It seems to get worse with some apps or it might only happen when some apps are open but it's inconsistent. It seems chromium and unity based apps make it the worst. All the headphones work on other computers. The cracking only happens on windows as I have had a dual boot arch for a couple months and I enjoy it partially because I can actually listen to music. I have tried bypassing windows processing using music bee and its direct audio settings along with using files instead of streaming audio. I'm genuinely at a loss please help me.

If you have any questions about the situation just ask I'll try my best to respond quickly or do any tests.

Edit: Oh I forgot to add my specs, I'm on windows 11, Asus tuff b 550 plus, 6700xt, ryzen 7 5700g


r/techsupport • • 3h ago

Open | Windows Any idea why I get crackling sound on my Windows 11 machine, HP Envy x360 laptop?

1 Upvotes

I get crackling sound on may laptop, and whenever I want to play any kind of audio, it starts with a short spark-like/crackling sound. But, if I use my AirPods to listen to sounds, there is no spark-like/crackling sound at all.

OS: Windows 11, 26H2

Laptop: HP Envy x360 2-in-1 Laptop 14-fa0002sa

Any ways to sovle it? Is it a software-issue? or... a hardware one?!


r/techsupport • • 3h ago

Open | Phone Whatsapp message recovery from old phone or icloud backup of phone

1 Upvotes

After receiving a new Iphone, the old one’s screen is black but the phone appears somewhat functional, I accidently backed up the new phones messaged over the old save, erasing my years worth of message history. Whatsapp claims that it only ever hold one backup at a time for a given account, as unbelievably stupid as that seems, is there anyway I can retrieve my old messages. I have the old phone but given that I already back upd the message son my new phone I assume if I fixed the pohone andn booted up whatsapp it would ask me to resign in with the new messages, I do have an icloud backup of this entire phones data from before this whole incient, could this be uses to retrieve my message data?

Thankyou, there is sentimental messages on this phone