r/delta • • 12h ago

Help/Advice Asked to get off plane over $150 pet fee I had already paid

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16.7k Upvotes

I flew from West Palm Beach to DTW to a small regional airport in Michigan yesterday. I had already registered, paid the pet fee in West Palm, received the tag, etc. No issues.

After a 2hr delay in Detroit, switching our gates, and finally getting seated on the next flight I hear… “If you’re flying with a pet, ring your call light.”

The gate agent came onto the plane and said bring your dog and ID and come back out to the gate desk. They said they had no record of me paying. I had tossed the receipt, but pulled up the $150 Delta card charge.

After two supervisors came over, they clicked around on the computer and couldn’t seem to bypass whatever warning in the system. Keep in mind, we are holding up an entire plane of people over a $150 charge. I am a Platinum Member (which shouldn’t matter) but have easily spent $20K with Delta this year.

Finally, I say for the sake of getting everyone out of here, I’ll just pay the $150 again and work it out with Delta afterwards. They happily took my card and charged me (again). The supervisor gave me my receipt and said “You know, I’m not even sure this is a second charge, maybe it’s your original receipt?” Spoiler alert - yes they charged me again 🙄

So, how should I go about ripping Delta a new one over further delaying an entire plane of people over a nickel? Photo of my alleged doggy contraband included.


r/delta • • 13h ago

Discussion My experience secretly upgrading to first for a girl friend trip.

951 Upvotes

I was reading on here about how others upgraded their parents etc on flights and decided to try it for an upcoming trip for me and a dear friend, who have been best friends for over 50 years.

I had her confirmation number so off to chat I go. I wanted this to be a surprise. I knew ahead of time what the upgrade price was according to my page. The agent quoted the price for the two first class seat upgrades.

The agent was happy to help. She took down my friends confirmation number, her date of birth, address etc, and upgraded her seat to the one I had chosen in first.

HOWEVER!! Once one seat was officially taken, the price sky-rocketed and the other seat next to her was now over 50% higher than it had been five minutes ago.

Not what I was wanting to pay but now we were in a pickle because these upgrades are non refundable.

I told the agent the quoted price for the two tickets was what I was expecting and after much going back and forth, she was able to do the two seats within a few dollars of the quoted price. Sheesh, that was nerve-wracking.

Hopefully my friend is excited at the upgrade. Just wanted to share what can happen when tickets are booked separately and one seat gets taken. That price for the other jumps!


r/delta • • 8h ago

Mod Post Secretly upgraded my wife

344 Upvotes

I live in another state to prepare our house for the market, so my wife lives 3 hours flight away. She wants to come to help and see the old house. I purchased her a ticket on Delta and sent her the confirmation email. After that I noticed I could upgrade her to First for a little over $100 and did it. She does not know yet. After checking my Alaska account I noticed I was only 400 miles short for next milestone. So I bought a one way to her state on Alaska and a return flight on Delta to sit next to her. Last time I did this was when she was returning to the U. S. A. and I met her in Hawaii with roses to fly back. So I need to find some roses. I have always wanted to try the Delta Lounge since I have the credit card to get me in, but never flew to show a Delta ticket. She will be surprised when I board the plane to sit next to her in First Class.


r/delta • • 13h ago

Image/Video If you’re ever flying south out of SEA, get the window seat.

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797 Upvotes

I was rebooked after a cancellation and ended up in 1A from SEA to LAX yesterday. Perfect weather and an incredible view of Mount Rainier. If you are ever on that route, get the seat A in any row (left side of the plane) and open the blinds.


r/delta • • 1h ago

Image/Video Early flight to the PNW

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• Upvotes

Seattle, the Mountain, and the fog made for a great photo op.


r/delta • • 3h ago

Help/Advice URGENT: LOST FAMILY TRAVEL DOCUMENTS AT DETROIT METRO AIRPORT (DTW) – OCTOBER 17

75 Upvotes

My wife accidentally lost our family’s important travel documents at Detroit Metro Airport today, including:

● Canadian passports
● U.S. passport belonging to our child
● Adult and child NEXUS cards

We have already contacted TSA Lost & Found, Delta Lost & Found, and airport security. We are hoping the documents will be turned in soon.
If anyone found these documents or knows someone who handed them in, please contact me by private message. We would be extremely grateful for any help in getting them back.
Thank you for your kindness.


r/delta • • 2h ago

Image/Video Delta One going down hill

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57 Upvotes

On DL126 JFK->MAD. Paid D1. We’re on a 767-300ER(K). I’ve never been in a D1 cabin this small. Normally this would be at least a 767-400. No Bluetooth to the tiny monitor. Lay flat is short, so there won’t be any sleep on this 8:35 pm- 9:55 am flight. What a waste of $$. I’ve had better premium economy experiences. 😔


r/delta • • 7h ago

Discussion Delta decided to put me in economy the day i turned Diamond Medallion.

101 Upvotes

Today is the day I turn Diamond Medallion on a domestic flight for a work trip. I decided to use one of my regional upgrade certificates to advance from Comfort+ into Premium, as I rarely fly domestic and it’s nice when I can use them! Honestly, I was really excited to take this flight and have a comfortable experience with Delta. I’m not expecting anyone to come at me with balloons for reaching Diamond lol, but I was really looking forward to enjoying it (internally) with a decently comfortable seat. However yesterday when online check in opened up, i was getting error messages in the app saying there is a “problem with my reservation” and to check in at the airport. No longer could i see the fare class I booked, any seat, or any information regarding my reservations status. I contacted Delta and they said it was “simply because my upgrade was clearing” and “not to worry”. Today on my way to the airport I check the upgrade status list, and my name is nowhere on it. Also, the available seats are dwindling to 0. Even selecting an economy seat, only 2 seats are left to choose. Now im getting nervous because not only do I not have an upgrade- it seems I don’t even have a seat.

I check in at the gate and still- no seat assignment. I get to the gate and they “assign” me a seat ticket the second boarding starts, which is located in the back of the plane in economy seat 44. That’s not even the class fare I booked??? Contacting Delta, they say “ Thank you for your patience while I reviewed the reservation. After reviewing the history, it appears your Regional Upgrade Certificate did clear into Premium Select upgrade inventory; however, the upgrade was not fully processed onto your reservation.

Because of that, your check-in was impacted and you ultimately confirmed in Main Cabin, where your seat was assigned. Based on my review, this appears to have resulted from a processing issue with the upgrade rather than anything you did.”. They offered me $50 credit or 7500 miles… Instead of having a semi relaxing and fun experience on Delta, I’m in economy with a tiny dog barking in the row in front of me and i just spent $20 on a cheese box and Pringles 😵‍💫. Like I said, I’m not expecting a parade or anything but this is not exactly the warm welcome into Diamond Medallion I expected. Is this what’s to expect from Delta?


r/delta • • 15h ago

Discussion Anyone have a white amenities bag they’d trade?

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379 Upvotes

Been flying more for work and family and love collecting stuff but it’s been erking me that I’ve never gotten one of the white bags that I’ve been wanting the most. If you’re in the NYC area and would want to trade for one of my bags let me know!


r/delta • • 1d ago

Image/Video Delta Flight 146 deplaning due to 3 inebriated guests in Delta 1

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2.1k Upvotes

SCL to ATL right now. Entire plane had to evacuate.


r/delta • • 7h ago

Discussion Y'all going to petition for this?

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33 Upvotes

r/delta • • 8h ago

Image/Video Wild amount of leg room.

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25 Upvotes

Almost like they forgot to install a row.
B737-900ER(R) ATL - CMH


r/delta • • 10h ago

Discussion The Breast Cancer Fundraising

24 Upvotes

Is anyone else sick of the panhandling for breast cancer research money on Delta flights and having to listen to their 5-minute dissertation on it? I already pay out my ass for Delta flights and want to tell them to shut the fuck up when they ask for money which, I am sure very little of, will make it to the cause.


r/delta • • 12h ago

Discussion Dynamic pricing

30 Upvotes

I've flown Delta for years but will unfortunately have to start looking at other airlines until Delta can get prices back under control.

A one way that is usually $400-600 max should not be $2601 in main.

If I split up the legs and buy the tickets separately, it's $1500+ cheaper.

I can't believe this. In one week by checking the prices, they went up over $1000.


r/delta • • 1d ago

Image/Video Delta One offer at 799$ and then when clicked to upgrade the price jumped to 4773$. Delta’s AI is smoking something tonight.

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247 Upvotes

r/delta • • 3h ago

Discussion Exit Strategy

3 Upvotes

I'm curious what I should have done differently.

I flew XXX-ATL-YYY. The first leg was delayed indefinitely due to a mechanical issue, so I got a standby seat on the next flight to Atlanta.

After boarding, I saw Delta had rebooked me on a much later ATL-YYY connection. But I found an earlier ATL-YYY flight I could make, with about 45 minutes in Atlanta.

The app was not offering changes, so I messaged Delta inflight. The reservations agent apologized but said she couldn't put me on the ATL-YYY flight because I was currently in the air, and she could only make changes once I landed. She suggested I run to the ATL-YYY gate and ask the agent to rebook me.

Because I was in the back of the XXX-ATL flight, I asked the flight attendant to make an announcement asking people with long connections to let those with tight connections (me) deplane first. I explained I'd been on the earlier delayed flight and was trying to make a much earlier connection than what Delta had given me.

He checked his app and said no. Because I was currently scheduled for a long connection, I didn't count as a potential misconnect, and he "had to go by the app."

I did the "'scuse me, so sorry" thing but still deplaned about 10 minutes after the door opened. By the time I got to the connecting flight, they'd run the standby list and all seats were taken.

I was surprised that Delta had a formal (and rigid) policy on when to make the "tight connections" announcement. I'm sure a non-zero share of people lie about trying to make earlier flights, but I bet it's close to zero.


r/delta • • 3m ago

Discussion "Write to the FAA"

• Upvotes

Wonderful, wonderful cabin crew from TPA to AUS on 10/17 and they told us in FC that a new rule by the FAA is that your paper cup with your pre-flight drink must be consumed and collected before any movement. "Terribly sorry, it's the law now, and if your want, please write to the FAA - we have no control over it."

Not their fault at all, but I have never chugged prosecco in my life, so to everyone around me, I'm sorry about that burp (to be fair, it was an amazing burp, but I also have the emotional humor of an eight year old).

I wonder why a paper cup with water or ginger ale or prosecco is some kind of safety issue, but also I want to say thank to crew who told us what was going on. It's not a Delta thing, it's not a crew thing, it's an FAA thing, and she said, "we want you to enjoy the flight, please write to the FAA."


r/delta • • 1d ago

News Delta pilot issues urgent message as ‘conflict’ erupts among cabin crew in mid-air

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691 Upvotes

I have some personal experience with Endeavor Air not being the most professionally managed outfit…


r/delta • • 36m ago

Help/Advice DTW->MSP->AUS with an hour layover?

• Upvotes

Hey folks, I was booking some winter travel, and my return flight home to Austin has a 57-minute layover in Minneapolis. I've never passed through MSP before, and I'm a bit worried about whether or not this will be enough time to make it to the other gate. When I've flown Delta before, it's usually taken at least 15-20 minutes just to deplane. I'll also very likely be checking luggage on this trip, which makes things even tighter. Should I consider rebooking for a direct flight or a longer layover?


r/delta • • 2h ago

Discussion Delta Stays VIP Access?

0 Upvotes

I've found some seemingly pretty good deals on Delta Stays VIP Access bookings lately where I seem to be saving more than 50% compared to booking directly with the hotels.

Is there some catch to this? Anyone else able to take advantage of this?

I'm currently a silver medallion. Not sure if that's what's getting me these discounts..


r/delta • • 9h ago

Image/Video Clear discounts

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5 Upvotes

r/delta • • 3h ago

Help/Advice Miles to million mile status

1 Upvotes

How do I find how many miles for each flight will go towards my million miler status?


r/delta • • 1d ago

News Looks like the new Viasat upgrade is working out pretty well.

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102 Upvotes

r/delta • • 1d ago

News Delta cancels DTW to KEF after driving out Icelandair and adds BOS to KEF instead

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340 Upvotes

Very typical Delta behavior, fly a route until the competition gives up, and then cancel it yourself.

Another recent example of this was JetBlue and Delta flying JFK to LGW and now neither one of them do.

In general, Delta is focusing a lot of resources into the coastal hubs lately, meanwhile interior hubs have seen virtually no real growth or new destinations.


r/delta • • 22h ago

Discussion This is what happened to my RUCs when I cancelled flights

24 Upvotes

Each time I call, I'm told my RUCs are in a review queue & they have put my request at the top of the queue, so I'd get them back within 24 hours.

UPDATE: Got them back!