If I get someone I know a 4G fizz plan, I have 5G can I still gift them? Might be an obvious question just wanted to make sure

Looking at Fizz right now and they have refurbished phones that you can buy over 4 months, or outright along with a $35 per month plan.

For my needs the phones available are good, I am just a bit leery about going with Fizz as provider. If they are ok, happy to stay with them.

My question is, is after 4 months I do not like the service and want to switch do I just switch providers and keep the phone?

Thanks.

Avez vous déjà eue ce problème que le modem reste en blanc mais toutefois tout les appareil connecter (wifi,ethernet) ne reçoivent plus d’internet du tout mais restent connecter au modem. Si oui vous avez fait quoi pour arranger le problème. Le redémarrage arrange le tout mais toutefois sa revient de manière intermittente

Hey all, our Black Friday page just went live, and the first gift is out: 40 GB of free data for mobile members. More gifts will be revealed Nov. 4, so be sure to check back! 

All the details are here: https://fizz.ca/en/offers/black-friday 

I was trying to buy a refurbished phone from fizz to replace my breaking one and it said I couldnt because my shipping address wasnt the same where the plan is registered. No big deal I thought I'll just update the plan from Gatineau to Ottawa. But when I try to update it it tells me to make a new plan and get a new number. Really? I need to get a new number to move across the river? Ottawa is within the subscription area so I'm confused

Hi guys i just got the 18 pro max and looking to just get a plan is fizz good im in ontario located in brampton let me know if you guys have some advice

I'm sharing my experience with Fizz because this situation has become absolutely ridiculous. I've spent months trying to get basic mobile service working properly, escalated the issue to the CCTS, received compensation, and now my phone is offline AGAIN.

Here's the full timeline so people can understand what I've been dealing with.

August 15 — A simple plan change turned into a nightmare

I wanted to change my existing $16/month mobile plan to a $20/month plan. Instead of a straightforward plan change, my account started displaying $40, and my plan situation became a mess.

To clarify, the $40 was what my account displayed; I'm not claiming that I was actually charged that amount.

My original plan-change request was automatically cancelled

Fizz eventually told me that my original request had been automatically cancelled. I had to contact support to figure out what happened, and a new request was submitted on August 21.

My phone service stopped working for two days

The situation escalated beyond an account issue. My mobile service stopped working for two days, leaving me without the service I was supposed to have.

I had to get a replacement SIM

My original SIM wasn't working properly, so Fizz sent me a replacement, which I received and activated on September 2.

By this point, I had already wasted weeks trying to resolve something that should have been simple.

I filed a complaint with the CCTS

After all these problems, I escalated the matter to the Commission for Complaints for Telecom-television Services (CCTS).

Fizz initially provided $42.60 in compensation, consisting of a $20 referral-bonus deduction and a $22.60 service credit.

That wasn't the end of the story.

The promised plan change still wasn't implemented as expected

Fizz had indicated that the plan change would take effect around September 15. However, my account continued showing the old plan, and the scheduled change was pushed to October 15.

Even after support contacts, a replacement SIM, and a CCTS complaint, I was still dealing with problems getting a basic plan change implemented.

The CCTS complaint was eventually closed with $100 in compensation.

I accepted the resolution expecting to move on and finally have reliable service.

But now, I'm back here again.

My phone is offline AGAIN.

I've already gone through the entire process of contacting support, dealing with a cancelled plan request, experiencing an outage, replacing my SIM, and escalating everything to the CCTS.

I've also dealt with SMS problems. And now my phone is offline again, despite everything that has happened.

At what point is a customer supposed to say enough is enough?

I shouldn't have to repeatedly fight with my mobile provider just to keep my phone working. I'm not asking for anything unreasonable. I want reliable service, the plan I requested, accurate billing, and an account that doesn't keep running into problems.

The fact that this is happening again after a formal complaint and compensation is what makes this so frustrating.

My questions for the community:

- Has anyone else had their Fizz service go offline repeatedly?

- Has anyone experienced recurring problems even after a CCTS complaint was closed?

- What are my options if Fizz keeps failing to provide working service after an attempted resolution?

I'm sharing this because I want to know whether other customers have experienced the same thing and what practical steps they took.

I've given Fizz more than enough opportunities to sort this out. I just want reliable mobile service without having to keep going through this cycle.

Sorry but it is an increase for new clients or plan change

Anyone have issues with this? Using latest Android OS and when call comes in and CALL SCREENING option is enabled, it says Fizz doesn't offer this.

Hopefully this gets fixed soon =(

I have a problem with my provider phone Fizz and I don’t when it will be solve because from now on, they have a security issue. They want me to download something that I didnt have to when I did it once…
I changed several times my cards or I did interac to pay but it didn’t work… I have been with them about more than 5 years and that’s the first time I had problem.
Someone can help me ? There’s error on my payment but I did in my bank account… it affects my job because I am a marketing professional r/fizzMole
HELP 😭

I've been meaning to/ been in the process of signing up with Fizz, and had gotten halfway through the process to the point of picking my own number, but then got interrupted and didn't finish the set up.

Finally had a moment today, and wanted to get my account set up, but it seems now the choose your own number feature, and even the ability to regenerate the list of selectable options four times has been removed?

Is this the case for anyone else, do we know if this is a permanent change or some kind of temporary pause?

Thanks!

If you’re interested in this offer, I would hop on it asap.

https://fizz.ca/en/mobile

Hi everyone, I'm with Rogers but it's gotten too expensive. Thinking of switching to Fizz. I don't need blazing-fast 5G, just reliable calls and a solid everyday data connection. How's Fizz coverage in Ottawa? Any dead zones, slowdowns, or indoor issues? And if you switched from Rogers, would you do it again? Any other carrier you can recommend for old Ottawa east ? Thanks

Hey all I've been with Fido for the better part of a decade. My plan is ok but not great, I've been thinking about making the shift to Fizz.

I have been reading up on it and I have a few concerns.

1) my Fido coverage is great. I camo around the province a lot and seem to have service when most of my friends on other networks don't.

2) I have read a lot of cases here on Reddit with people not getting calls on Fizz.

3) trying to understand why I need to manually switch between service zones? I.e. Fizz vs Fizz EXT.

Thanks in advance.

I think they finally stopped supporting 3g here in Montreal. Does anyone use a OnePlus 9 in Montreal with Fizz? Does your OnePlus still work with sending and receiving calls?

Hii everyone!!

I’ve been wanting to switch from my iPhone to a CAT S22 Flip as my everyday phone to cut down on screen time, while keeping my iPhone at home on Wi-Fi.

I’m currently with Fizz in Ottawa, and my plan was to just transfer my SIM card over and keep my current number and plan.

However, I’ve been reading mixed things about whether the CAT S22 actually works with Fizz, especially since the 3G shutdown, and now I’m a little worried. 😭

My biggest concern is missing important calls or texts. I work full-time and go to school, so I really need a phone that’s reliable. I’m also wondering whether mobile data and VoLTE work properly on this model.

Has anyone tried using the CAT S22 Flip with Fizz recently? Were you able to make and receive calls, send texts, and use mobile data without issues? And did you have to change any settings to get everything working?

I’d really love to make the switch, but I’m scared of spending money on a phone that won’t work properly with my carrier lol.

Any experiences or advice would be appreciated!!

Thank you 💕

How good (bad) is it? I am mostly interested in hearing about recording capabilities (or lack thereof), capacity to go back in time to replay a show that already started or that is even finished.

In other words, what does it offer on top of live TV streaming?

And does it come with its optimized tv terminal box, or it's made for generic Ruku or equivalent?

Had some hiccups at the start with perks not loading up, but I love the fact that whatever data I pay for doesn't get wasted. Except for 1 month, I typically have had data left over that I was able to gift. And the months with perks, I was able to pretty much gift all of my monthly data.

It's a great idea and probably one of the biggest reasons I keep the service.

Added per responses:

Current plan is $16+HST for 25GB Ontario only coverage. No texts, no VM and no minutes.

Used exclusively as a data hotspot

Anyone else experiencing this?

For some reason my internet goes down for 20-30 minutes every other Sunday, like clockwork

I feel like it happened 3 times in the last month

Restart my modem/ router everytime which doesn’t fix it, I have to wait it out

So it's been a few weeks now that I can't make or receive calls from my OnePlus 8T. I thought it was fine with the Fizz VoLTE network since it's compatible and I haven't had any problems. They said it would stop working in July 2025 but I was using it since then without any issues.

So, does anyone here have a global brand phone like OnePlus, Nothing, Honor, Oppo, etc with Fizz? It seems to be difficult to know what to look for in the specs to know if it's compatible or not without already having the phone and doing the test by texting #test (#8378). I'm looking at new phones but it seems I'll have to buy it from Fizz and they only have Pixel or maybe Motorola that might interest me.

Thanks in advance.

Rogers is getting really expensive now and I’m trying to switch to public mobile but then I saw fizz having a lot more gigabytes per dollar but I also heard that fizz has bad coverage so which one should I get

https://fizz.ca/mvv

Samsung Canada doesn't give us OneUI Beta and wifi calling was only available to beta users in both android and iOS. Today I got the OneUI 9 update and finally WiFi calling is here on Fizz.