I'm using the same equipment... Didn't change anything.

I use Fibe tv app on my Sony tv.

Audio is ok .. but 5 min later is really out of sync!! I watch hockey and I hear Goal!! And the def. Still have the puck and didn't even shoot yet.

So I just got off my dad’s contract and on to my own. But when I was setting up my email at the bell store, it was invalid and unaccepted because it was an old microsoft account (live). She asked if I had another email and I have my gmail but my problem is I don’t use that often, it was just a throwaway account. She used the gmail to set my account up but Im nervous now because she said that once I set up a mybell account, I can not change my email. So what if I can’t get into my gmail? I’m just freaking out because I honestly don’t really know what Im doing and I’m so confused. So if I lost my gmail and cant change my email on mybell, she said id lose the account. Does that mean I lose my number?

I don't know what's happening to my modem. It been trying to connect for a while but it still can't. I tried to restart it but it still have the same problem.

Keep getting error code 1201 despite there being no (visible) issues with any of the cables

Did all the online diagnostics, resetting, contacting support etc. Told by online support agent that a tech will need to come but will need access to hydro/breaker panel and telephone equipment in the backyard and to get special permission for them to access it if that is needed. I’m renting (row house) and just moved in, haven’t actually thoroughly looked around the backyard yet so told them to hold off on the appt so I can make sure I know where all those things are and see if I’ll need landlord permission for access. Turns out my backyard has none of these things. This is such a dumb question. Would this be the same thing as the breaker panel commonly found in basements…?

on my local LAN I run two DNS servers that supply all of the resolution for all the computer, cell phones, tables in my home. Instead of charging the DNS settings on every device, I want to just change the global dNS settings for the internet (the Gigahub) to point to my internal DNS servers, but have never done it for fear of screwing up something in the bell hub or the bell pvr, or something bell.

When I had a separate router using PPPoE that ran in parallel all my gear attached to the separate router except the bell TV stuff and all was good, but for the past 6 months I had to ditch the separate router as PPPoE stopped working one night, never to be heard of again.

So would changing the Gigahub global DNS setting screwing all up or not?

Has anyone else been able to preorder? all I get is a "find a store" button. I've been here since 8am est...

EDIT: preorders went live between 9-9:30 for me, while i was on the phone with them. very strange but it seems to be fine now

Ok this is gonna be a bit of a rabbit hole so bear with me…

I moved into my current residence back in July this year and decided to go with bell for internet since the upstairs landlord was with virgin. I have been a bell customer in the past and I still had access to myBell, when I called to get a service installed I asked if it was ok to use said myBell account and was told yes no problem.

Upon trying to connect this myBell to the new service I was met with some errors, clicking the link to connect would send me to the myBell app prompting a login… Then when I log in, I don’t see the service? Just my old one I cancelled a couple years ago… Ok so then I try doing it through the web… Now I get an error saying this service is already connected to a myBell account.

Clearly this account is now all sorts of screwed up, when I asked customer support I was told I would see the service on my app once I plugged in the modem. (It was very hard booking a tech without access to myBell, I’d have to message support each time I wanted a time update). Once the service was installed I once again checked myBell, since I haven’t even set up billing yet! Once again nothing, support says wait a week. Wait a week, nothing. Support says we’re down wait a day, wait a day, nothing. I’m getting a little frustrated at this point but eventually a support agent is able to get the problem escalated and someone manually adds the service to my myBell account, great! Set up billing and everything is all good. I do notice on the app it’s telling me to set up my new modem which is weird since it was already running. (This notification will never go away).

Everything seems to be working fine so I put it behind me… then a week later I get a phone call asking when I’d like to book a tech to install my modem??? When I tell them it’s already installed the agent just goes huh that’s weird and I hear nothing about it again. Fast forward a few months, and in September I get a letter in the mail for equipment return! My error here is I just chalk that up to my account being all screwed up and ignore it.

Fast forward 20 days or so and I’m checking myBell to make sure the bill got paid and I see… Service cancelled! Oh hell no, I call support and they say nothing they can do, time to return my equipment and re-setup another account. What?!?!? I then find out it got cancelled on September 8!!! Also, my internet is still working fine. And it still is to this day by the way. The support agent didn’t really seem to care, didn’t seem to want to escalate it, and just wanted me to hang up, return my equipment and be done with it. I told them hell no I’m just gonna keep using my internet that’s working fine, and it ended there.

I week after that I decide to phone customer service again, and it’s the same story, yeah yeah I know it’s cancelled but my internet is still working!!! Doesn’t that seem weird? I told them somebody will definitely want to hear about this and they said they’d start an investigation. It’s been two weeks and I haven’t heard anything back.

Which is why I’m posting here, people tell me I shouldn’t look a gift horse in the mouth and just accept I have free 3gig internet, but it still just kind of bothers me. Support agents just don’t want to deal with it, if nobody here can help me I’m gonna call one more time and then just keep using this until it stops or I move out again.

Like the title says. I'm looking for the current or best deals. Or should I call EBox since they use Bell's fiber optic lines? Are there any sales rep in this community? I live in maple, ON if that matters

In an earlier post I said they emailed me saying my expected shipping date is today. Now I was talking to them through online chat and they told me “we apologize for the delay but as per our warehouse inventory, your order is expected to ship 30Oct-5Nov”… wtf is this ?

I ordered the 18 pro max on sept. 20 and on the 29th of sept. I got an email saying expected shipping date is Oct 16(today). Last night I noticed the tracker doesn’t let me see the status anymore and on the website it just says your order details and status will be available soon. Anybody knows what this is about ? Its absurd that we’re coming up on a month and I haven’t received it yet. Even the employees I spoke to were shocked.

My other option would be to cancel the order and go to jump+ and take the phone from there but it won’t be the same price as I got from my bell order. Would I be able to have bell credit my account for the difference or to just change the plan to a cheaper one later ?

I upgraded from iphone 14 pro to 18 pro through the app yesterday and got a extremely good deal IMO. Too good to be true almost. But it went through and the app says order received “confirming and processing” and I got confirmation email as well. Is it possible for them to cancel my order / not honour it? If so, what rights do i have?

So whenever my Modem restarts from a update or a power out while its showing the Connecting to bell blocks the first set of three flashes for a few times then i get Error 1202 then it goes back to connecting and moves to the second set of blocks and then starts working fine should i call this into tech support ?

I’m usually not one for release dates, but it just so happens I’m due for an upgrade on my 16 pro max with the device trade in, and the duo preorder starts tomorrow.

Will I have better luck with the preorder, or trying to find it in store when it’s out?

Hello everyone,
I graduated last year, have been finding a job for the longest time- yes am involved in other things and am also currently working with a startup where
I applied to the bell graduate program early this month as adviced by one of the employees
Has anyone heard back yet?? Or how long does it take?
Can anyone working in bell or has already gone through the interview process provide any details on this?
Thanks

- I used to be an employee
- I had a cell phone in my name for a family member, even before Bell bought MTS (Manitoba telecom) in ~2019
- I quit and completed a transfer of ownership to the family member around 2020
- 6 months after that my family member called in about the cell phone and was told the cell is still under my name
- we once again followed the process and completed the transfer of ownership and was assured the cell phone was no longer in my name - I was irritated back then
- fast forward 5 years. That family member calls in about something and is told the cell phone is my name
- the “presidents office” rep is telling me they can complete the transfer, but only if they do a credit check on the family member… meanwhile this was all supposed to be done 5 years ago
- she gave me the option of cancelling or suspending the cell phone (since it’s still in my name) of the family member doesn’t want to do the credit check

This is 100% Bell MTS’s fault that there is a cell phone fraudulently under my name, but they refuse to switch it over unless a credit check is done… how does that make any sense. It’s not my family members fault - they probably did a credit check back then too. Ugh

It rained her last night. Power went out, but the wifi didn't come back on when the rest of the power did.i trued unplugging the cord, but that doesn't seem to work. When I plug in the modem, the lights around the yellow ports briefly light up, but they quickly go off. My home network isn't showing up as available networks on my phone or other devices, and if I listen closely, I can hear a silent sound coming from the modem. Is there anything I can do? Maybe use the buttons at the front? Thank you.

Has anyone been able to get the TSN streaming app to work without a cable subscription?

I enrolled last November and to this day that apps do not work correctly on my Iphone 16 or Ipad 2025.

I contacted support a couple of times and they were supposed to escalate my issue to someone capable of solving the problem but I never did hear back.

I’m curious if this service is actually functional.

I got a random price increase on the Fibe TV app, no pre-announcement or messages in the last few months regarding that price increase. ​​

For me, it looks like it's $19.95 now before promos. This happen to anyone else?

As the post reads.

I recently signed up for Bell Fibe (without the tv box) and everything works fine so far and no complaints. However I did notice, nba league channel for me on bell Fibe says that this no longer offered.

I went onto my bell account and tried to see if I can add nba league as well and there is no option for this. I can add nfl and other various sports packages.. just no nba league selection.

Is this something that bell has discontinued?

Also, yes.. I am subscribed to NBA TV Canada.

I have been with Rogers more than 15 years .

Have 3 cellphone lines with them and collectively paying $221/month.

On my Roger's app only offers and promotions are for higher prices and more perks, which we do not need.

Anytime I call , after wasting time 30 minutes or more with AI operator or even longer, they disconnect the call!

Is it normal? How do I lower my monthly fee!?

- I have devices and are paid off, no need to upgrade

-between 3 lines we hardly use 3GB of internet and we have more than 90GB - no need for additional service.

- my calls are less than 60 minutes per month on each line

Please advise!

Should I change provider!?

I placed my order yesterday, and it’s showing an estimated delivery time of 2–5 days.
If anyone has ordered the same model and colour, how long did it take for your phone to arrive? Did it actually arrive within 2–5 days?
Please share your experience. Thanks!

Bell fibe tech or whoever- neighbourhood has fibe, but our townhomes don't. Someone from authentic Bell account, could you please do me who I need to get it to our townhomes? When they originally brought to neighbourhood, they said didn't have permission from our condo board. It's not true, you do have. Dm me and I will explain. I'll only respond to Bell employees. Too hard to find any person using Bell website to action this.