Is anyone having internet outage in the area ?

Hi, did anyone’s preordered iPhone duo shipped yet? I ordered at 8pm on launch day and still no updates

I cancelled my service back in July. I was explicitly told I didn't have to return my modem as it was out of date. I confirmed again with another bell agent a week before the service ended.

I am now being charged for failing to return. Has anyone else experienced bell reps saying to not return a modem then charging you?

Edit: customer service was awful, I escalated it and it was resolved

I’ve used a VAP3400 as a substitute for ethernet for a little while now, since it allows me to plug my computer into a wireless device instead of using a 100ft cable to actually get to my router in the basement.

After booting up my computer, i found that the connection with the router had been broken. The little wifi signal indicator in the front of the VAP3400 is not lighting back up. I’ve tried unplugging it completely for a little while (which usually fixes the problem), to no avail.

Would anyone know how to get the VAP connected to my wifi again? The guides i’ve found on the internet are not too helpful, as they are centered on using the VAP as a receiver for a TV signal, with it being connected to a set-up box rather than a computer.

Is there a way to check where/if Bell has an outage and its area?

Apparently NS, or parts of, have one right now…

Hello, I have bell giga hub modem and the wifi pod. I’m not really tech savvy I just look up things online.

But I am trying to connect my iPad to the wifi extender, since it has better signal and closer to me but strangely enough it keeps connecting to the modem at my basement and my bedroom is at the top floor. Which I don’t want cause it keeps disconnecting me to the internet.

(Honestly I would think it would be fine, but it somehow just lower the internet quality I can’t even stream YouTube)

My phone seems to be fine being able to connect to the extender

So I end up going to the very corner of my room just to get the signal from my extender. Is there an easier way to just connect my iPad to the extender? Or manually connect it?

Couple of questions:

1-In some feeble hope, does firmware version 3.11.6.2 support PPPoE

2-Is there a way to check your B1 password hasn’t changed

Im really really hating streaming sports.

I am american who moved to Canada and had Directv for years. I miss the Channel Buttons and Old School NFL Sunday Ticket but we lost that to Youtube.

I have DAZN now and I don't really like it.

I have Bell Fibe which I actually like but did not get the NFL Package on it yet.

I know I get the Red Zone Channel through the TSN App included in my Bell but it's annoying as hell having to switch apps.

I would prefer to have everything inside of FIbe.

Does Bell Offer the RedZone Channel or only through the TSN App?

If I Pay for NFL Sunday Ticket on Bell can I watch the games outside my house?? I heard only DAZN has outside of home streaming rights in Canada.

Bought TSN premium this year to stream NFL redzone and it’s so horrible and frustrating. Every week through the TV app it’s constantly cutting out and buffering. Have tried using airplay from the mobile app and it also just doesn’t work (I use airplay all the time with other apps and it’s fine). Honestly so disappointing that this is such a piece of garbage, will be cancelling and if you’re getting this for redzone don’t bother it doesn’t work.

My internet speed also isn’t the problem it’s only this app and redzone…

Hello, it appears that bell installed a fiber optic cable box on my property without asking me. I was wondering if anyone had had a similar experience. from my knowledge there is no land use or utilities agreement giving them permission to do this.

Any advice would be greatly appreciated.

Thanks!

I'm using the same equipment... Didn't change anything.

I use Fibe tv app on my Sony tv.

Audio is ok .. but 5 min later is really out of sync!! I watch hockey and I hear Goal!! And the def. Still have the puck and didn't even shoot yet.

So I just got off my dad’s contract and on to my own. But when I was setting up my email at the bell store, it was invalid and unaccepted because it was an old microsoft account (live). She asked if I had another email and I have my gmail but my problem is I don’t use that often, it was just a throwaway account. She used the gmail to set my account up but Im nervous now because she said that once I set up a mybell account, I can not change my email. So what if I can’t get into my gmail? I’m just freaking out because I honestly don’t really know what Im doing and I’m so confused. So if I lost my gmail and cant change my email on mybell, she said id lose the account. Does that mean I lose my number?

I don't know what's happening to my modem. It been trying to connect for a while but it still can't. I tried to restart it but it still have the same problem.

Keep getting error code 1201 despite there being no (visible) issues with any of the cables

Did all the online diagnostics, resetting, contacting support etc. Told by online support agent that a tech will need to come but will need access to hydro/breaker panel and telephone equipment in the backyard and to get special permission for them to access it if that is needed. I’m renting (row house) and just moved in, haven’t actually thoroughly looked around the backyard yet so told them to hold off on the appt so I can make sure I know where all those things are and see if I’ll need landlord permission for access. Turns out my backyard has none of these things. This is such a dumb question. Would this be the same thing as the breaker panel commonly found in basements…?

on my local LAN I run two DNS servers that supply all of the resolution for all the computer, cell phones, tables in my home. Instead of charging the DNS settings on every device, I want to just change the global dNS settings for the internet (the Gigahub) to point to my internal DNS servers, but have never done it for fear of screwing up something in the bell hub or the bell pvr, or something bell.

When I had a separate router using PPPoE that ran in parallel all my gear attached to the separate router except the bell TV stuff and all was good, but for the past 6 months I had to ditch the separate router as PPPoE stopped working one night, never to be heard of again.

So would changing the Gigahub global DNS setting screwing all up or not?

Has anyone else been able to preorder? all I get is a "find a store" button. I've been here since 8am est...

EDIT: preorders went live between 9-9:30 for me, while i was on the phone with them. very strange but it seems to be fine now

Ok this is gonna be a bit of a rabbit hole so bear with me…

I moved into my current residence back in July this year and decided to go with bell for internet since the upstairs landlord was with virgin. I have been a bell customer in the past and I still had access to myBell, when I called to get a service installed I asked if it was ok to use said myBell account and was told yes no problem.

Upon trying to connect this myBell to the new service I was met with some errors, clicking the link to connect would send me to the myBell app prompting a login… Then when I log in, I don’t see the service? Just my old one I cancelled a couple years ago… Ok so then I try doing it through the web… Now I get an error saying this service is already connected to a myBell account.

Clearly this account is now all sorts of screwed up, when I asked customer support I was told I would see the service on my app once I plugged in the modem. (It was very hard booking a tech without access to myBell, I’d have to message support each time I wanted a time update). Once the service was installed I once again checked myBell, since I haven’t even set up billing yet! Once again nothing, support says wait a week. Wait a week, nothing. Support says we’re down wait a day, wait a day, nothing. I’m getting a little frustrated at this point but eventually a support agent is able to get the problem escalated and someone manually adds the service to my myBell account, great! Set up billing and everything is all good. I do notice on the app it’s telling me to set up my new modem which is weird since it was already running. (This notification will never go away).

Everything seems to be working fine so I put it behind me… then a week later I get a phone call asking when I’d like to book a tech to install my modem??? When I tell them it’s already installed the agent just goes huh that’s weird and I hear nothing about it again. Fast forward a few months, and in September I get a letter in the mail for equipment return! My error here is I just chalk that up to my account being all screwed up and ignore it.

Fast forward 20 days or so and I’m checking myBell to make sure the bill got paid and I see… Service cancelled! Oh hell no, I call support and they say nothing they can do, time to return my equipment and re-setup another account. What?!?!? I then find out it got cancelled on September 8!!! Also, my internet is still working fine. And it still is to this day by the way. The support agent didn’t really seem to care, didn’t seem to want to escalate it, and just wanted me to hang up, return my equipment and be done with it. I told them hell no I’m just gonna keep using my internet that’s working fine, and it ended there.

I week after that I decide to phone customer service again, and it’s the same story, yeah yeah I know it’s cancelled but my internet is still working!!! Doesn’t that seem weird? I told them somebody will definitely want to hear about this and they said they’d start an investigation. It’s been two weeks and I haven’t heard anything back.

Which is why I’m posting here, people tell me I shouldn’t look a gift horse in the mouth and just accept I have free 3gig internet, but it still just kind of bothers me. Support agents just don’t want to deal with it, if nobody here can help me I’m gonna call one more time and then just keep using this until it stops or I move out again.

Like the title says. I'm looking for the current or best deals. Or should I call EBox since they use Bell's fiber optic lines? Are there any sales rep in this community? I live in maple, ON if that matters

Edit: so I got an email from Rogers for $55/m for 1.5Gb. I just need to speak to someone to see if it's a contract because of the wording

In an earlier post I said they emailed me saying my expected shipping date is today. Now I was talking to them through online chat and they told me “we apologize for the delay but as per our warehouse inventory, your order is expected to ship 30Oct-5Nov”… wtf is this ?

I ordered the 18 pro max on sept. 20 and on the 29th of sept. I got an email saying expected shipping date is Oct 16(today). Last night I noticed the tracker doesn’t let me see the status anymore and on the website it just says your order details and status will be available soon. Anybody knows what this is about ? Its absurd that we’re coming up on a month and I haven’t received it yet. Even the employees I spoke to were shocked.

My other option would be to cancel the order and go to jump+ and take the phone from there but it won’t be the same price as I got from my bell order. Would I be able to have bell credit my account for the difference or to just change the plan to a cheaper one later ?

I upgraded from iphone 14 pro to 18 pro through the app yesterday and got a extremely good deal IMO. Too good to be true almost. But it went through and the app says order received “confirming and processing” and I got confirmation email as well. Is it possible for them to cancel my order / not honour it? If so, what rights do i have?

So whenever my Modem restarts from a update or a power out while its showing the Connecting to bell blocks the first set of three flashes for a few times then i get Error 1202 then it goes back to connecting and moves to the second set of blocks and then starts working fine should i call this into tech support ?

I’m usually not one for release dates, but it just so happens I’m due for an upgrade on my 16 pro max with the device trade in, and the duo preorder starts tomorrow.

Will I have better luck with the preorder, or trying to find it in store when it’s out?