r/nsw • u/Midnight_Sparr0w • 6h ago
No Limits Removalists: The worst moving experience we've ever had
I wanted to share our experience with No Limits Removalists because I wish we had seen more detailed accounts like this before booking them when we moved to Perth.
We paid $10,536.96 for our removal. The delivery timeframe we were given was incorrect, and our belongings arrived weeks later than we had been told.
When our belongings finally arrived, we discovered more than 80 items damaged or missing.
The extent of the damage was honestly shocking. Boxes had been crushed so badly that some broke open. Books were crushed and folded. Furniture was scraped, chipped and broken, and many of our delicate items were damaged.
The people who unpacked the truck told us they had never seen a truck so badly packed in their careers. From what we saw, our belongings had not been adequately secured inside the truck.
Thankfully, we had been careful to document our belongings. We had photographs taken before collection and after delivery, including approximately 175 photographs documenting the damage. We also prepared an itemised list of the damaged and missing belongings, along with the associated repair and replacement costs.
The documented value of the damaged and missing property exceeded $11,431.10.
Unfortunately, the problems didn't end when the move was over.
We spent months going back and forth trying to resolve the damage and obtain reasonable compensation. We repeatedly provided our photographs, itemised losses and supporting documentation.
The offers we received progressed from:
$200 → $350 → $500 → $600 → $700 → $750 → $900 → $1,000
What was particularly frustrating was that we did not receive what we considered to be a clear explanation of which losses were being disputed or how the amounts being offered had been calculated against the evidence we had provided.
After months of trying to resolve the matter directly, we eventually commenced proceedings in the Magistrates Court and served No Limits Removalists with the Court documents.
It was only after the Court documents had been issued and served, approximately four months after our move, that we received a further offer and negotiations progressed.
I'm sharing this because moving house is stressful and expensive enough without having to spend months afterwards documenting damage, chasing a company and trying to get a meaningful response.
My advice to anyone using a removalist
Photograph everything.
Take photographs of your furniture and belongings before the removalists arrive. Photograph boxes and valuable items. Take photographs again immediately after delivery. Keep your original photographs and all correspondence.
Also keep your quotes, invoices, inventory, receipts and any documentation relating to the condition or value of your belongings.
We genuinely never expected that we'd need over 175 photographs and months of documentation to deal with a removalist, but I'm extremely glad we had it.
This is our personal experience with No Limits Removalists. Other people may have had different experiences, but based on ours, we would not use them again and cannot recommend them.
If you're currently considering booking a removalist, I'd strongly encourage you to do your research and read reviews carefully before committing.
