I am a barista at a very big cafe/restaurant that belongs to a national chain. When I say big I mean it: it is a building with two levels and a terrace outside with lots of tables. Each section has 1-2 baristas depending on how busy it is and ideally waiters and runners. But we are super understaffed and everything is a mess.
The system is, you go to the register and order your food, you pay and then you get your food or drinks. We are so understaffed that the baristas take the orders and make the drinks, but no one has been trained, not even the managers. We have some employees that barely speak english (the second language of the country) and some that work terribly.
God not even the managers received formal training. We are in a constant mess because the place is always busy and the managers keep all the sections open because people keep coming, even when there is not enough personal. They are super nice people but they always end up having fights because they can’t coordinate us… or themselves.
Yesterday I was working at the terrace and they left me alone taking orders, making the drinks, serving the drinks, and handling the complains of customers (there were some nasty ones). I asked for some help and 2 guys came to help me but the managers got kinda mad. One told me to send the orders to another bar if I needed help but how the fuck can I send the orders inside if there are no fucking runners to take them in?? People are still expecting their drinks, they want to order, etc. I cannot fucking leave.
I am a barista at a very big cafe/restaurant that is part of a chain. When I say big I mean it literally: it is a building with two levels and a terrace outside that has lots of tables. We are understaffed and most of the guys working are not working well.
The idea at the place is: it is divided in 3 sections and eqch section has 1-2 baristas depending on how busy it is. We also have to take the orders at the same time. No one has been trained, not even our 3 managers, so no one organises anything and we are in a constant mess because it is also a very busy place and lots of customers love to treat us like shit. The managers keep all the sections open even when we don’t have enough personal.
Yesterday I was working at the terrace and they left me alone taking orders, making the drinks, serving drinks, and handling the complains of people (there were two or three nasty ones today) and I asked for some help but the managers got kinda mad bc 2 guys out of the 5 we had came to help me (notice, we also have a manager of managers that supposedly has to do barista stuff in the biggest place but he works for a time and then goes on a break). One of them told me “if you need help just send the order to another bar” but at the time I literally had to stay because customers were nasty every time I tried to go in. I am losing it. The managers are super nice but they can’t coordinate themselves or us, and only one of them works and he is super stressed already. Like, I get it but we are all stressed and tired.
In the middle of my shift I hurt my hand because everything was fast and I had to keep the pace all alone. And some customers from hell were spawning around me and their mere presence is enough to make me feel like shit. There was one who was complaining so hard even after I offered her free drinks, dessert, a full refund, but she just stayed and complained and was nasty. I just gave her whatever she wanted just to make her leave, IDGAF about this company and their policies anymore.
They also started hiring only guys from the same ethnicity of the owners, and I didn’t mind but they hire the worst ones!! One or two of them are the most amazing guys ever and the rest… they kinda suck. They just do what they want, the owner likes to hire them because he likes to speak his own language. I get it but he should hire guys that work tho. I am totally thinking of quitting now because the manager of managers, the head chef and lots of new guys barely speak english, just their language and I have to translate from the customers. I used to like this job and the job market en is hard but I don’t care anymore.
Also the customers we get suck and believe they can boss us around just because they are paying, I literally hate certain groups of people because of it and it makes me feel bad but I can’t help it. Like sorry you feel entitled to treat us like shit but it isn’t my fault your country has literal slaves, this country is a fucking democracy. I know one day I will throw a drink over someone and I will be found guilty but at least I will have the satisfaction.
Lesson learned, never work at big restaurants that have a lot of tables. The only positive thing about the place is that they don’t scam you with the payment (common towards immigrants where I live).