Hi, I’ll keep this short.

I left my laptop in a very cold car overnight. It was packed in its laptop bag, and I tried to make sure it wouldn’t get too cold.

This morning, when I opened it, I noticed these lines on the screen (there are similar lines in the other bottom corner, just a little shorter).

I shut it down immediately. While doing so, I noticed that the lines were also faintly visible when the screen was completely black.

About half an hour later, I briefly checked to see if anything had changed, but I didn’t notice any significant difference.

I’m wondering if it could be caused by condensation or moisture, but I really don’t know much about technology.

Could anyone help me figure out what might be causing this and what I should do? Is there a good chance the lines will disappear on their own?

Honestly, as long as the laptop continues to work, I can live with the lines for now. I’m just really worried because this is currently my only laptop, and I need it to work on important documents.

Thank you so much for your help!

Hi everyone, I'm desperately looking for help recovering my personal Microsoft account. I've been trying for months without success, and now my data is at risk.

My Microsoft account uses my Gmail address, but somehow it appears to be associated with an unknown email/account that I don't recognise. I've repeatedly tried Microsoft's account recovery process, but I haven't been able to regain access or get a resolution.

Recently, my laptop died. I removed its SSD and connected it through an enclosure, only to discover that the drive is locked by BitLocker. My Microsoft account may contain the recovery key, but I cannot access the account to check.

My OneDrive files and OneNote notebooks contain years of important personal information. I can still see some OneDrive files on my phone, but both accounts are asking me to sign in again, and I cannot authenticate.

I'm looking for answers to three questions:

1. How can I recover my original Microsoft account when the standard recovery process has failed repeatedly?

2. Is there a legitimate way to escalate this issue to Microsoft support?

3. Could recovering my account help me retrieve my BitLocker recovery key and save my data?

I've been struggling with this for months, and I'm genuinely worried about losing everything. Any advice, personal experience, or legitimate recovery options would mean a lot to me. Please help me figure out what to do next.

Thank you!

I use an old laptop from 2012 which I upgraded to 8gb ram it was working fine for basic tasks and I pirated some games but since a few days it has been lagging alot.I tried scanning but no virus was detected and when I open task manager my cpu was already at 80 percent usage sitting idle

I have to send in a sensitive document by email.  There are a few things on that document I want to blank out or cover.  When I mean blank out or cover, I do mean like I'm doing this obviously where the receiving person obviously can see that.  

I have a windows laptop.  Does anyone know what program I can download and use for this?  When I download a PDF file, by default it opens with Microsoft Edge PDF on my computer.  I normally use chrome for web browsing.

If I download Adobe Reader, can I do this?  Do I need an Adobe Reader account?  Do I need to pay a subscription for this?  I only need to do this once.

What other program or sites can I use for this?  I'm not sure I would want to upload a document on a website to do this as it might not be safe?  I do have some sensitive information on it which is why I want to blank it out.  I wanted to do it initially with paint but I can't open this file in paint because it's PDF.

I will do this on my windows laptop or chromebook.

I just noticed I could edit the file by clicking Draw on the PDF file that is opened on Microsoft Edge. I could just draw a line through it and it covers it but obviously it isn't neat compared to like if you resize a rectangle and have it cover whatever sensitive information you want to cover. Is doing that fine or it's better with a regular program where the blurring of it looks even and neat?

Disclaimer (only non-apple products)

I'm very multihobbied and a student and I need a laptop that is the following:

-suitable for graphics and design

-for gaming & computing in general

-would run old&moded games

-studying with sources,tabs,apps,files that might crash some old stuff ig (aka my current laptop)

-maybe a couple of side works, organisation.

-⚠️⚠️to be a long-term investment because my broke self cannot afford this again for a long time.

And after years of suffering with what is allegedly a laptop my fraud of a "laptop" I'm finally prepared (with no more than a 1100 sterling pounds bcz I'm a broke student and this is the fruit of my labour.

I heard about the ASUS V16,ASUS TUF Gaming A15 too but don't have enough experience to compare properly because they don't sound that far different.

Also if possible where is best to buy them (UK,England)

Hello everyone,

I installed Call of Duty on my pc and to be able to play it said I needed to update my BIOS version so I did that, I tried to play again and then it said the same but something else aswell "secure boot needs to be enabled". Well turns out that when I installed the newer BIOS version, it disabled secure boot. I have tried for 2 hours to turn this back on, but nothing works.

In the image above you can see that secure boot is enabled BUT it's greyed out, loading the HP factory default keys also didn't work after restarting twice.

At this point I genuinely have no idea what to do and I do not wanna mess with the TPM settings, can anyone help me?

System information:

CPU: AMD Ryzen 5 4600G

GPU: NVIDIA GeForce GTX 1650

RAM: 16GB DDR4

Windows 11

TMP 2.0, ready to use

HP system

So the D key on my keyboard is bugged, it’s the only key on my keyboard that when I press it it doesn’t type the D. Every other key will type, but almost every time i press it, it makes me pc go ballistic, then it starts spamming the F key, the S key, the B key, and a few other keys and opens a bunch of windows repeatedly until i unplug my keyboard. I’ve also bought a brand new keyboard and it’s doing the same exact thing. I actually wouldn’t say every time I press the D key it does it but 9/10 times it will make it initiate.

It’s been like this since Thursday and I’ve tried everything. I’ve factory reset, deleted and redownloaded the drivers, unplugged it for a few hours, sticky keys and all those settings are turned off as well. I’m so lost. I need help it’s stressing my tf out.

I have a 5080
Ryzen 7 9800
Gigabyte B850M
32 GB ddr5

I have a problem in Windows 11 when the device is turned on and the keyboard and mouse lock interface cannot be controlled. I tried the USB 2.0 and type 3.0 ports and through the 3.0 ports distributor, not all of them worked.

I really knew that it works through the button to activate the numbers and move on the page, but it doesn't flash now, all the ports are broken

Hey everyone,

I purchased samsung t7 portable 1tb ssd.

Ssd is working fine in my android phone with samsung magician app.

I have issue with my window pc of hp pavilion x360

I installed latest version of samsung magician app in my pc but it not showing samsung ssd only local storage is showing in magician app.

I tried everything watched all the videos on youtube but didnt find the solution.

Kindly help me in this.

I am new to this and I dont have more knpwledge about pc only basic I know.

So If anyone know how to solve this issue kindly help me and if possible write each step. It would be helpful for me. And if any video available online you can share its links too.

Thanks

My pc is an Acer Aspire Go 15, my os build number is 26200.9457, recently i have been attacked by a trojan who keeps disabling my task manager, i have no idea how to deal with it as its disguised by a windows folder, the built-in windows defender does not detect it. I dont know what to do!!

So I was trying to do some schoolwork and my PC just kept shutting down. Didn’t brought me to the UEFI BIOS utility EZ mode. Is says the storage information has nothing underneath it and all the boot has nothing either. I’ve tried unplug and plug it back in restarting it even taking the SSD card out and cleaning it up a little bit and putting it back in. I really have no idea what I’m even supposed to do. I spent like the past hour looking up YouTube videos and stuff and still hasn’t helped. Do y’all know what I can do? Do I have to replace my entire SSD card?

Hi everyone,

I have an HP 15s-eq2132AU laptop, and I'm facing an issue with the BIOS administrator password. I'm looking for help from anyone who has experience with HP laptop BIOS security.

The problem:

• Whenever I try to access the BIOS or perform certain firmware-level operations, the laptop asks for an Administrator password.
• I don't know the password.
• After entering the wrong password three times, the laptop restarts without displaying an error code or any further instructions.
• Windows still boots and works normally.

Things I've already tried:

1. HP Windows + V reset procedure: I tried the Windows + V key combination to reset the CMOS/BIOS settings. The reset procedure appeared to work, but the administrator password was still there.
2. Booting Linux from a USB drive: I created a Linux bootable USB and tried selecting the UEFI USB boot option. However, selecting it caused the laptop to restart instead of booting Linux.
3. Windows is still working: I can boot into Windows normally. I also have around 100 GB of unallocated space reserved for installing Linux.

What I need help with:

• Is there a legitimate way to recover or remove the BIOS administrator password on this specific HP model?
• Does the Windows + V procedure normally leave the administrator password intact?
• Could the BIOS password be preventing the laptop from booting from my Linux USB, or is that likely a separate issue?
• Is there an official HP recovery procedure or another safe method I should try?

I'd appreciate advice from anyone who has dealt with this issue on an HP 15s-series laptop. Please suggest model-specific solutions if possible.

One more question — Is HP's ₹499 service worth it?

HP has quoted me ₹499 for assistance with this issue.

• Is paying ₹499 worth it for removing the BIOS administrator password?
• Will the password be removed permanently, or is ₹499 only a diagnostic/inspection fee?
• Has anyone in India used this service for an HP 15s-series laptop? What was the final cost, and did the solution work permanently?
• If HP cannot remove the password without replacing the motherboard, will they tell me before charging for any additional work?

I'd like to understand the actual outcome and total cost before paying.

I'd prefer to avoid risky methods that could brick the laptop or damage the firmware.

Thanks in advance!

From what little I've actually understood from the research I've done, is there nothing else that can be done to eliminate this? The computer was from a friend, no clue where they got it from and they didn't even know it worked. So nothing is needed or important within the laptop, I was hoping to use it as a way for my 2 boys to watch Netflix and Amazon or YouTube and simple streaming stuff, on their non-smart TV within their bedroom. (Basically just plug the HDMI & wireless mouse/keyboard in and use the TV as the monitor) So factory reset or anything similarly is an option. Really anything is an option I suppose, cuz from what I've read, it's basically useless unless I figure out the password someone else created, or open the system up and do something inside that is outside my skill set and ability..

So basically I'm just checking that I'm not missing something or someone doesn't have a magical trick that can salvage this?

It's older and the screen is busted up and I didn't pay anything for it. Just would have worked for what I needed it for, and would have saved me the time, effort, and little bit of money it would take for me to find some kind of substitute for my boys..

I'm open to anything since right now, it's just a paperweight for me...

Computer is: HP pavilion x360 m Convertible

Model 11m-ap0013dx

P.s. unfortunately I am basically computer/electronics illiterate and nincompoop.

Thank you in advance.

Here's to hoping there's someone with a miracle key to solve my problem..

im having some annoying "Security warning" pop up from powershell and i did scan my pc a few times and did safe boot and also delete anything i could have but still popping up until now, i don't even have adobe (got it uninstalled) so i still believe it is some kind of virus (down is a translated version of the warning)

• Title: Security Warning
• Body Text: You are about to install a certificate from a certification authority that claims to represent: Adobe SystemsWindows cannot verify that the certificate actually comes from "Adobe Systems". We recommend that you verify its origin by contacting "Adobe Systems". The following number will help you in this process: Thumbprint (sha1): B6DB453D FB60EC20 40BBFDC8 13B8D89A F438BE07 Warning: If you install this root certificate, Windows will automatically trust all certificates issued by this certification authority. Installing a certificate whose thumbprint is not verified constitutes a risk. If you click "Yes", you accept this risk. Do you want to install this certificate?
• Buttons: [Yes] [No]

whats wrong with that laptop? im trying to turn it pn and its displaying charging AND power but it shows no sign of life , it is really old and the ram cover has been lost so its bare nude , the power button is sticking out of the case but seems to still work

I’m trying to turn secure boot on but I have to change it from csm to uefi, then restart my pc for it to clock it but then I can’t get back into the bios after changing it to uefi. The only way I can is taking the motherboard battery out and back but then it resets the settings back to default and csm and the loop continues. I have tried getting into bios every way possible, using cmd prompts and doing it in the settings. I also know this isn’t a hardware issue as I used to have this on my pc when it was on windows 10. Pls pls pls help I’ve been at this for 3 days will be eternally grateful

it happened one day with a mouse, it was quite old so i figured it was time to retire it. switched to a brand new one and the problem came back after some time. i thought i was unlucky and got a piece of shit mouse, so i got a THIRD one, and the problem still persisted... tried swapping usb slots, tried reinstalling the mouse drivers. but the thing keeps biting my ass

any help appreciated

My laptop run out of battery but won't turn on even when charged, it is charging thou since the charging light is blinking

• Acer Nitro AN515-58, about 3 years old: Intel Core i5-12450H, 16 GB DDR5 (dual channel, Samsung M425R1GB4BB0-CQK0L), Windows 11 Home, BIOS V2.21 (the newest listed by Acer)
• New Timetec PCIe 3.0 512 GB NVMe SSD with a fresh Windows install the same day, around early September 2026
• Fans cleaned around September; CPU and GPU thermal paste never replaced
• Charger: Chicony A17-230P1A (Acer KP.2300H.004), 19.5 V, 11.8 A, 230 W. The cable is torn at the adapter end with the shield braid exposed

Sudden shutoffs with no blue screen, plus blue screens and freezes, starting around mid-September (Reliability Monitor shows failures from the week of Sept 13). About 10 unexpected shutdowns (Event 41) occurred between Oct 11 and Oct 13, roughly 3 a day, with more on Oct 14 and Oct 15, and about 40 since the fresh install. They happen while gaming, browsing, idle, in sleep, and during a Windows update install. They occur plugged in at home and at a second location (a library, different outlet), and on battery: a shutoff with the lid closed at roughly 60% charge (Oct 13) and a blue screen at idle a few minutes after a restart (Oct 15). Most shutoffs are an instant black screen with the fans stopping at the same moment.

• Event 41 details (two examined): BugcheckCode 0, PowerButtonTimestamp 0, no hardware error count. This means a power loss or reset, not a crash and not a forced shutdown. One showed Modern Standby in progress and the other a sleep state.
• Blue screens (Oct 4 to Oct 15): DRIVER_IRQL_NOT_LESS_OR_EQUAL and one MEMORY_MANAGEMENT, all at ntoskrnl.exe+4fd130 with no third-party driver named and Parameter 2 at 0xFF. They include one when opening the Windows Update troubleshooter (Oct 13) and one on battery at idle minutes after a restart (Oct 15).
• MemTest86 v11.7: pass 1 clean, then froze during pass 2 at about 49 minutes with 0 errors. The laptop briefly would not power on after the forced shutdown.
• SSD: CrystalDiskInfo shows Good (99%), 0 integrity errors, 37 unsafe shutdowns. No disk or stornvme errors in the System log.
• Heat (HWiNFO after about 1.5 hours of gaming): CPU package averaged 91 C and peaked at 97 C (limit 100 C), with the thermal throttling flag on about 98% of the time at only about 37 W average power. GPU temperatures not yet checked.
• Wi-Fi adapter errors (Killer Wi-Fi 6 AX1650i, Netwtw12 events 5002 and 5005) at 7:51 PM on Oct 12, around when the laptop froze for about 10 seconds with loud buzzing audio.
• Power cuts at idle and during updates: an instant cut while browsing plugged in (Oct 14), and a cut in the middle of a security update install (Oct 14, plugged in) that completed after restart loops.

Already tried

• Both RAM sticks reseated (shutoffs continued afterward)
• BIOS confirmed up to date; TPM reports ready; SSD health checked
• BitLocker recovery screen appeared Oct 10 after a crash
• Used at a second location on a different outlet: shutoffs still happen, and they also happen on battery, so the outlet and the charger alone are ruled out

I've been keeping a pretty extensive log on this. i want to take it to the same repairman i went to before, but his suggestion is to just reinstall windows and I'm not sure if that will actually fix anything and wanted some more opinions on the matter. any advice or help you can give me is appreciated. thank you so much.

Mój dysk jest zablokowany przez BitLocker, ale jak wpisuje kod 48 cyfrowy pokazuje się napis „zły kod” czy coś takiego. I o co może mu chodzić ?

I just bought a new nvme storage, installed it and now my ssd that has windows on it isn’t showing up any more. I’ve tried a few options online and nothing has worked. can come help?